How do I order a new batter for this device

Alison Dulli 0 Reputation points
2026-09-23T19:05:18.5466667+00:00

How do I order a new battery for this device? I do not know how to find a service provider or how to find my laptops identification number.

Surface | Surface Laptop | Power and battery
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  1. AI answer

    2026-09-23T19:05:38.6033333+00:00

    Battery replacement for a Surface Laptop can be done in three supported ways:

    1. Order service through Microsoft
      • Go to account.microsoft.com/devices and sign in.
      • If the device is not already registered, register it first.
      • Select the Surface Laptop that needs service.
      • Select Start order or Next, then follow the prompts to create the service request.
      • If the Surface still turns on, back up and erase data before sending it in.
    2. Use an Authorized Service Provider
      • Microsoft works with Authorized Service Providers that may offer in-person service, depending on country or region.
    3. Buy a replacement part for self-repair
      • Genuine Microsoft replacement parts can be purchased directly from Microsoft or from iFixit.
      • Self-repair should only be done by a skilled technician following Microsoft Service Guides.
      • Opening or repairing the device has risks, including electric shock, device damage, fire, personal injury, and loss of warranty coverage for repair-caused damage.

    To find the laptop identification number:

    • For Surface Laptop 7th Edition, the model and serial number are on the bottom center closest to the display hinge point.
    • For Surface Laptop 5, the model and serial number are on the bottom of the device in the upper middle.

    If the exact Surface Laptop model is not known, check the bottom of the device for the serial number, then register it at account.microsoft.com/devices to start service.

    If help is needed finding support, the Surface app or Get Help can be used for technical support.

    References:

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  2. Vikki-T 12,060 Reputation points Microsoft External Staff Moderator
    2026-09-24T07:52:41.0933333+00:00

    Hi Alison Dulli

    I understand that finding the correct battery and repair option can be confusing when the exact Surface model is not yet known.

    First, please open the Surface app, expand Device information, and note the Surface model and Serial number shown there. You can then sign in to the Microsoft Devices page, register the device if needed, and check which service options are currently available for that specific model.

    Could you also let me know the exact Surface Laptop model? Battery replacement and authorized in-person service availability can vary by model and location.

    I would recommend checking the service options for the device before purchasing a battery separately, as replacement parts are not available for every Surface model. You can also review the official Surface service and repair guidance and the serial number instructions. Thank you so much for your understanding.   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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