Logging into company store

Question

Logging into company store

KEITH MALETTA 0

I can't login to the company store. I'm getting an error that it's not available in my country. I'm in the US.

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2 answers

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Answer 1

Thomas4-N 22,395 Microsoft External Staff Moderator

Hello KEITH MALETTA, when you say “company store,” do you mean the Microsoft employee Company Store website or the Microsoft Store app in Windows? The steps differ, so I don’t want to send you through another Store reset if the error is on a website.

If it’s the employee Company Store, please use its Login Assistance page for account or access issues. If it’s the Windows app, let us know where the country message appears.

Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator

2026-09-27T13:57:28.61+00:00

Hello KEITH MALETTA,

Just check in to see how things are going. Let me know if you need anything.
KEITH MALETTA 0 Reputation points

2026-09-30T04:20:10.9+00:00

Thomas,

It's the online company store. I'm away on vacation until 10/5 but before I left, I tried everything that was listed on the Login Assistance page and none of it helped. I'm still getting the error that the company store isn't available in my country. I'll check back in when I'm back from vacation.
KEITH MALETTA 0 Reputation points

2026-10-08T00:16:25.1566667+00:00

Thomas,

I'm back from vacation. I just tried to login and I'm getting the same error. I'm wondering if you have any update for me. Thank you.
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator

2026-10-08T08:39:45.3633333+00:00

Hello,

I’m sorry you’re still seeing the same “not available in my country” error after vacation.

I don’t have an update from the Company Store side. I’m just helping here in the Q&A forum, so I can’t see your store account or change country availability on that site. Login Assistance is the right channel for that.

If it still blocks you in the US, that’s almost certainly something on the store/account side rather than something we can reset from this thread. I’d go back through the Company Store Login Assistance / account help path and ask them to look at the country restriction on the account. The forum can’t escalate that for you.

I know that’s frustrating after already trying those steps, and I'm sorry for your inconvenience. Warm regards,

Answer 2

If the company store says it is not available in the current country, check both the Windows region and the account type being used.

In Windows, go to Start > Settings > Time & Language > Language & Region.
Under Country or region, make sure United States is selected.
Reset Microsoft Store:
- Press Windows key + R
- Enter wsreset.exe
- Select OK
- Wait for the blank command window to close and for Microsoft Store to reopen automatically
Try signing in again.

If this is a company/work store scenario, make sure the sign-in uses the work account assigned for Microsoft Store purchases. Work and personal accounts use separate carts, orders, and payment methods, and only work accounts with purchasing permissions can purchase from the Microsoft Store.

If the problem continues, the app or store item may not be available in the selected country or region, or the work account may not have the required purchasing permissions. In that case, contact the organization IT admin.