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Im trying to add money to my daughters account but it says there is a problem when processing. The card is in date and enough funds in account. Please can you advise how to fix this?
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Hi, I'm Bernard. I'm happy to help!
Have you tried checking with your bank to see if there might be an issue with the transaction? It would also be a good idea to confirm with them whether the payment was declined, pending, or blocked on their end. Once you’ve confirmed this, you may ask for the reason for the failed transaction.
If the issue is on the account, you may reach Microsoft Accounts and Billing support by following the steps below:
Go to this link: https://support.microsoft.com/home/contact
In the search bar, type in your issue, then hit Enter.
Scroll down to the bottom and select the blue button "Contact Support"