Formal complaint - wrongful suspension and inadequate support handling - Valtora Finance account

Hello,

I am writing to make a formal complaint regarding the wrongful suspension of my Microsoft Advertising account (account name: Valtora Finance; registered to Valtora FZE; email: ******@gmail.com), and the way my support enquiry was handled.

The suspension. My account was suspended shortly after I created it. I was told via your virtual agent that this was because the account was "linked to a previous account that had been closed for policy violations," and that the closure is permanent and not eligible for appeal.

This determination is factually wrong. To state it plainly:

    1.    This is the first and only Microsoft Advertising account I have ever created. I have never previously held or operated any Microsoft Advertising account, under any name, entity, or email address.

    2.    The only action I took on the account was keyword research using Microsoft's own Keyword Planner. I launched no campaign and submitted no ad.

    3.    All identity and business information provided is accurate.

I can only conclude that your system has made an automated linked-account match on a shared signal - such as an IP address, device, or payment method - and has wrongly attributed a closed account to me. I have never held such an account.

The handling. When I raised this, I was given repeated generic responses and assurances that my case had been "thoroughly investigated," without any explanation of what specifically links my account to a supposedly closed one. I was told the matter was permanent and non-appealable, and my request for a human review was not actioned. This is not an acceptable standard of review for a decision that permanently closes a business account.

What I am requesting:

    1.    A formal manual review of the linked-account determination by a human reviewer.

    2.    Disclosure of the specific signal your system believes links my account to a previously closed account, so it can be examined and corrected.

    3.    Reinstatement of the account if, as I am confident, the review confirms this is a legitimate first-time account wrongly flagged.

    4.    Confirmation of the correct formal appeals channel if this is not it.

I am willing to provide any identity verification or business documentation required to confirm the account is legitimate and that I have no prior account history.

I expect a substantive response addressing the specific points above, rather than a general restatement of policy. Please treat this as a formal complaint.

Ben A.

Valtora Finance