Unable to connect my wireless mouse

Jim Lewison 0 Reputation points
2026-09-01T16:45:34.79+00:00

Un able to connect my wireless mouse to MS Surface Pro 7+ Mouse is Logi Silent Touch with a new battery - please advise.

Surface | Surface Pro | Install and update
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  1. AI answer

    2026-09-01T16:45:52.23+00:00

    Try this in order:

    1. Confirm the mouse has power
      • Press and hold the pairing button on the mouse for 5–7 seconds.
      • If the light blinks, the mouse has power.
      • If there is no light, recheck the battery installation or replace the battery again.
    2. Put the mouse into pairing mode
      • Press and hold the pairing button on the bottom of the mouse for 5–7 seconds until the light blinks.
      • A blinking light means the mouse is discoverable.
    3. Pair it on the Surface Pro 7+
      • Go to Start > Settings > Devices > Bluetooth & other devices.
      • Make sure Bluetooth is turned on.
      • Select Add Bluetooth or other device > Bluetooth.
      • Choose the mouse from the list, then complete any prompts.
    4. If the mouse does not appear or will not connect
      • Turn airplane mode on and off, leaving it on for 10–15 seconds before turning it off.
      • Turn off other Bluetooth devices connected to the Surface temporarily.
      • Remove the mouse from the Bluetooth device list if it appears there, then pair it again.
      • Test the mouse with another PC. If it works there, the issue may be with the Surface. If it does not, the mouse may be the issue.
    5. If the pairing light flashes three times and turns off
      • The mouse is already paired with another PC nearby.
      • Remove it from that PC’s Bluetooth devices list, then return to the Surface and pair it again.
    6. Update the Surface
      • Go to Start > Settings > Update & Security > Windows Update and install available updates.

    If the mouse connects but responds slowly or inconsistently:

    • Close open apps.
    • Restart the Surface.
    • Check Bluetooth battery level in Start > Settings > Devices > Bluetooth & other devices.
    • Adjust pointer speed in Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options.

    If the mouse still does not connect, use the Surface app and select Get Help, or open Get Help for additional support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Bence Weiszmann 1,820 Reputation points
    2026-09-01T17:22:52.23+00:00

    Dear @Jim Lewison

    Try installing the official Logitech software to see whether the mouse is detected and to check its battery and connection status. https://www.logitech.com/en-us/software/options.html

    After installing it, restart the Surface and check whether the mouse is detected. If it is still not detected, please let us know.

    Best regards,
    Bence

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  3. S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
    2026-09-02T01:34:34.28+00:00

    1] Check the mouse's connection mode: Logitech Silent mice usually support both Bluetooth and a USB Unifying/Bolt receiver. Check the bottom of the mouse for a small switch or button — make sure it's set to the mode you're trying to use (Bluetooth vs. receiver).

    2] Confirm the mouse is powered on and in pairing mode: Slide the power switch off, wait 5 seconds, then turn it back on. To enter pairing mode, press and hold the small connect button on the underside for 2-3 seconds until the LED starts blinking rapidly.

    3] Open Bluetooth settings on the Surface: Go to Settings > Bluetooth & devices. Make sure Bluetooth is toggled on. If the mouse appears in the list but is stuck 'Connecting', remove it first (click the mouse entry, then Remove device) before re-pairing.

    4] Add the mouse as a new device: Click 'Add device' > Bluetooth. Your Surface will scan for nearby devices. Select the Logitech mouse entry (it may show as 'Mouse' or a Logitech model name) when it appears, and wait for pairing to complete.

    5] Move closer and remove interference: Bring the mouse within 1-2 feet of the Surface during pairing. USB 3.0 ports, Wi-Fi routers, and other wireless devices nearby can interfere with the 2.4GHz Bluetooth signal — try a different physical spot if pairing keeps failing.

    6] Update or reset Bluetooth drivers: In Device Manager, expand Bluetooth, right-click your Bluetooth adapter, and select 'Update driver'. If that doesn't help, right-click and choose 'Uninstall device', then restart the Surface — Windows will reinstall the driver automatically on boot.

    7] Try Logitech Options+ software: Download Logitech Options+ from logitech.com/software. It can detect connection issues and sometimes offers a more reliable pairing path than Windows' native Bluetooth settings, especially for older Logitech firmware.

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