Feedback on Copilot Support

sathvik reddy peddireddy 5 Reputation points
2026-08-19T01:46:41.07+00:00

I want to give feedback on the issue was handled professionally, and the agent connected remotely and resolved the problem.

Microsoft Copilot | Other

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  1. Karin Burke 0 Reputation points
    2026-10-09T14:30:47.0066667+00:00

    Ich hab noch keine zufriedenstellende Antwort erhalten.

    Copilot Chatverlauf verschwunden

    1. dasselbe Microsoft-Konto genutzt,
    2. dasselbe Geräte nutzt,
    3. Chrome verwendet,
    4. habe nichts gelöscht,
    5. sehe nur noch einen einzigen Chat ,
    6. wichtige Schreibprojekte sind betroffen.

    Bitte um Prüfung der Historie bzw. Synchronisation. Es handelt sich nicht um belanglose Chats (dann wäre das egal), sondern um Notizen zu Romanprojekten, Ideensammlungen und Weltbau-Material.

    Bitte um Wiederherstellung meiner gesamten Chats.

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  2. Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
    2026-08-19T08:03:03.65+00:00

    Hi sathvik reddy peddireddy,

    It’s great to hear that the support agent connected remotely and resolved the problem professionally.

    Could you let me know how you contacted the support agent, such as through the Get Help app, the Microsoft Support website or your organization’s Microsoft 365 admin portal? The feedback process depends on the support channel:

    For a personal Microsoft account, you can complete the customer satisfaction survey sent after the support session. If you used the Get Help app, you can also select Give Feedback and choose the compliment option.

    For a work or business account, please ask your Microsoft 365 administrator to check the support request and submit feedback through the survey associated with the case.

    Please avoid sharing your case number, email address, or other personal information publicly. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. AI answer

    2026-08-19T01:46:58.3633333+00:00

    Use the in-product feedback option and state that the support issue was handled professionally, the agent connected remotely, and the problem was resolved.

    Relevant feedback paths from the available Microsoft Copilot experiences:

    • In Microsoft 365 Copilot, select the ellipses (...) in the top-right corner, then choose Send feedback.
    • In Microsoft 365 apps with Copilot, use the thumbs up on the Copilot response, then add details about what went well.
    • In Copilot Studio, select Help > Send feedback, choose the feedback type, and add the description. A screenshot can also be included.
    • In Teams group chats with Copilot, use Teams header > three dots next to profile picture > Feedback > Report a Problem, and select AI Group Copilot. The thumbs up/down option in the Copilot message can also be used.

    A concise feedback note:

    The issue was handled professionally. The support agent connected remotely, resolved the problem, and the overall support experience was very good.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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