Microsoft Copilot Responses Frequently Get Stuck in Loading State Requiring Manual Refresh

Question

Microsoft Copilot Responses Frequently Get Stuck in Loading State Requiring Manual Refresh

Ramesh Kumar (Pure) 30

I am experiencing a persistent issue with Microsoft Copilot where responses frequently become stuck in a greyed-out loading state and never fully render. The issue occurs across both the Copilot web interface and the desktop application.

When submitting prompts, Copilot begins generating a response, but the content remains in a placeholder/loading state indefinitely. The only workaround is to manually refresh the browser page or restart the Copilot application, after which the response usually loads correctly.

Impact:

Frequent interruption of workflow and productivity.
Responses cannot be viewed without manually refreshing.
Occurs multiple times throughout the day.
Affects both web and desktop app experiences, suggesting the issue is not browser-specific.

Observed Behaviour:

Response area shows loading placeholders (grey bars/skeleton view).
Response generation does not complete.
No clear error message is displayed.
Manual page refresh is required to recover.Impact:
- Frequent interruption of workflow and productivity.
- Responses cannot be viewed without manually refreshing.
- Occurs multiple times throughout the day.
- Affects both web and desktop app experiences, suggesting the issue is not browser-specific.
Observed Behaviour:
- Response area shows loading placeholders (grey bars/skeleton view).
- Response generation does not complete.
- No clear error message is displayed.
- Manual page refresh is required to recover.

Darren Hasley 10 Reputation points

2026-08-10T17:46:33.3133333+00:00

This issue is incredibly frustrating. Refreshing copilot after every response has become my default mode. To make matters worse, sometimes it will take your latest reply to a conversation and start a new chat, like it lost it's context entirely.
Brett Stone 5 Reputation points

2026-08-10T21:08:32.2966667+00:00

This has gone on for quite some time. It appears that Copilot's default development mode is snafu.
If I chased every issue with Microsoft products I'd get nothing done. There should indeed be people at Microsoft whose job is exactly to fix these issues. How many seats of Claude do Microsoft employees use?
NNPP 20 Reputation points

2026-08-12T09:49:40.8966667+00:00

I have the same issue. I also tend to only use temporary chats, so I cant even refresh the page when this issue occurs.
Andersen Ole Lange 0 Reputation points

2026-08-12T18:07:47.8433333+00:00

Same thing for me. Its happening in all answers. So frustrating.
Poblete, Christopher-John 0 Reputation points

2026-08-13T23:18:24.27+00:00

I was able to resolve the issue by signing out of the Copilot app and then signing back in. Once I reconnected, my full chat history was available again, and all previous conversation details were restored.
Les Bishop 0 Reputation points

2026-08-14T12:37:32.5033333+00:00

I've had this issue for a long time; when a chat starts it is fine for a while, seems like the longer the chat gets copilot starts acting up. Gray bars replacing text that I really need to see, and if you notice, the scroll bar on the right, mouse wheel scrolls up and down, but you mouseover the scroll bar and the slider will disappear, again it only starts doing this once the chat gets lengthier. I have been using copilot to assist in coding a PHP script, I am on my 5th chat as after X amount of time the chat just stops, and you are told to start a new chat. Thats fine but the new chat does not have access to the prior chat(s) so I have to explain what I was doing to bring the new chat up to speed before I can move forward.

Microsoft needs to listen to its copilot users and fix this and other issues! BTW, it happens in the browser version of copilot as well as the app.

1 answer

Your answer

Darren Hasley 10 Reputation points

2026-08-10T17:46:33.3133333+00:00

This issue is incredibly frustrating. Refreshing copilot after every response has become my default mode. To make matters worse, sometimes it will take your latest reply to a conversation and start a new chat, like it lost it's context entirely.
Brett Stone 5 Reputation points

2026-08-10T21:08:32.2966667+00:00

This has gone on for quite some time. It appears that Copilot's default development mode is snafu.
If I chased every issue with Microsoft products I'd get nothing done. There should indeed be people at Microsoft whose job is exactly to fix these issues. How many seats of Claude do Microsoft employees use?
NNPP 20 Reputation points

2026-08-12T09:49:40.8966667+00:00

I have the same issue. I also tend to only use temporary chats, so I cant even refresh the page when this issue occurs.
Andersen Ole Lange 0 Reputation points

2026-08-12T18:07:47.8433333+00:00

Same thing for me. Its happening in all answers. So frustrating.
Poblete, Christopher-John 0 Reputation points

2026-08-13T23:18:24.27+00:00

I was able to resolve the issue by signing out of the Copilot app and then signing back in. Once I reconnected, my full chat history was available again, and all previous conversation details were restored.
Les Bishop 0 Reputation points

2026-08-14T12:37:32.5033333+00:00

I've had this issue for a long time; when a chat starts it is fine for a while, seems like the longer the chat gets copilot starts acting up. Gray bars replacing text that I really need to see, and if you notice, the scroll bar on the right, mouse wheel scrolls up and down, but you mouseover the scroll bar and the slider will disappear, again it only starts doing this once the chat gets lengthier. I have been using copilot to assist in coding a PHP script, I am on my 5th chat as after X amount of time the chat just stops, and you are told to start a new chat. Thats fine but the new chat does not have access to the prior chat(s) so I have to explain what I was doing to bring the new chat up to speed before I can move forward.

Microsoft needs to listen to its copilot users and fix this and other issues! BTW, it happens in the browser version of copilot as well as the app.

Answer 1

JD Chavana 5 Microsoft Employee

This should be resolved as of this past weekend.

Jonathan Bowman 0 Reputation points

2026-10-08T12:45:44.59+00:00

I continue to see very similar behavior. It appears to be a rendering glitch, and refreshing the page always fixes it for me. Turning on developer mode does not help, strangely, for diagnosis; I cannot see what was in the response that caused the failed render. The summary reasoning traces are visible, but the actual response is not until the page is refreshed.