CONTACT mICROSOFT ABOUT A BILLING DISPUTE

Double charges and unexpected repeat billing must be handled by the Microsoft billing/support team, because only they can see and adjust subscription and payment details.

Use these steps to investigate and then contact support:

1. Check for duplicate or recurring charges
   • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate on the relevant charge. This helps confirm whether:
     • A Microsoft 365 subscription has recurring billing enabled.
     • Multiple accounts or family members are using the same card.
   • Review your order history to see if there are multiple purchases for the same amount close together. Use the Review your order history link from the double-charge guidance if needed.
2. Confirm it is not a timing or catch-up charge
   • Double payments can appear if a previous payment failed (for example, insufficient funds) and Microsoft later successfully re-charged, then also took the next scheduled payment. This can look like a duplicate charge even though it is catching up on a missed payment.
3. If you are sure it is a duplicate/incorrect charge
   • For duplicate charges for the same order, have the Microsoft account and order number ready and contact Microsoft Store Support.
   • For subscription billing disputes (for example, Microsoft 365 being billed twice or billed again after paying for a new subscription), contact Microsoft billing support:
     • Go to Contact Microsoft Support.
     • Select the appropriate product (for example, Microsoft 365 & Office).
     • Choose a billing-related category such as Billing and Payment updates or Manage my subscription.
     • Select Get Help, then Contact Support.
     • Choose Chat with a support agent in your web browser or request a call.
4. Request a refund if applicable
   • After identifying the duplicate or incorrect charge, check refund eligibility using the refund process described in How to get a refund on a Microsoft subscription.

If support and the tools above cannot find a matching Microsoft transaction for one of the charges, contact the bank or card issuer to dispute it as a potentially fraudulent or misrouted charge.

References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Cancel an order or pre-order from Microsoft Store
• Unable to cancel your Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Request a refund - Microsoft Q&A
• i have been charged twice - Microsoft Q&A