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Thank you for reaching out via the Microsoft Q&A forum.
Based on your request, I understand you're looking for guidance on where to download your Microsoft certification certificate.
In case you still can't find your certificate after following the instructions, I recommend that you raise a support ticket directly with the certification team so they can help you better.
Please use this link to create a Certification support request:
This will connect you with the specialized team who can best assist you. The support team can provide further guidance and help you with the steps to resolve this issue.
Note: You have to log in with your account first using the link above. Then, you need to go to the support link within the Credentials support article to access the support screen.
Reference: Credentials support | Microsoft Learn
I hope this information can help you to solve it.
Wish you a pleasant day!
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