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Can not reactivate my subscription

I have a subscription created a month ago on free trial. Now when I try to upgrade to pay-as-go, it failed multiple times even with valid credit card. Also, I can't even create a support ticket (it stopped at step 2). Any idea? How to contact or chat…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,168 questions
asked 2026-10-23T18:28:35.8733333+00:00
Frank J 0 Reputation points
commented 2026-10-23T18:44:36.6333333+00:00
Frank J 0 Reputation points
1 answer

Authenticator

Hi how do I delete an old email from authenticator app?

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T18:11:15.04+00:00
Jenn Chambers 0 Reputation points
answered 2026-10-23T18:11:42.69+00:00

AI answer

1 answer

Epic games 2fa

I accidentally removed my epic games 2fa from the authenticator app how do I claim it back

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T18:04:34.2+00:00
Omer 5 Reputation points
answered 2026-10-23T18:05:13.19+00:00

AI answer

1 answer

Live support NEEDED for teams

I cannot open my orgs on my account. Can you please help?

Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Switch between accounts
asked 2026-10-23T18:03:15.31+00:00
Gloria Hill 0 Reputation points
answered 2026-10-23T18:05:04.3933333+00:00

AI answer

1 answer

How to fix error 0x8007232B?

When i try to activate my windows, it doesn't let me, it gives me error '0x8007232B' How can i fix it?

Windows for home | Windows 10 | Licensing and activation
asked 2026-10-23T17:26:13.36+00:00
lucious slime 0 Reputation points
commented 2026-10-23T18:02:13.3633333+00:00
EmilyS726 280.2K Reputation points Independent Advisor
1 answer

AADSTS16000 blocks Microsoft for Startups onboarding and Program Support access

I am trying to apply to Microsoft for Startups for my company, SupplyEdge, using my personal Microsoft account. I can sign in with my personal Microsoft account and reach the Microsoft for Startups dashboard in the Azure portal. However, the portal…

Azure | Azure ISV (Independent Software Vendor) and Startups
asked 2026-10-23T17:55:50.9266667+00:00
Amar Dhanwade 0 Reputation points
answered 2026-10-23T17:56:42.25+00:00

AI answer

1 answer

Copilot App Update

1. Why did the new Copilot phone app stop syncing my previous Copilot memories, preferences, and conversation history? The update appears to have disconnected all prior stored information. Is this expected behavior, or is it a migration issue? Will…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-23T17:28:24.16+00:00
Melanie Molien 0 Reputation points
edited the question 2026-10-23T17:30:41.5966667+00:00
Melanie Molien 0 Reputation points
1 answer

IPhone 18 new phone will not allow Microsoft account access

unable to log into my account on my Iphone, although I can on my desktop. please help me to rectify

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T17:05:00.57+00:00
Graeme Douglas 0 Reputation points
answered 2026-10-23T17:09:26.71+00:00

AI answer

1 answer

how to access Word and Excel on my ipad

I have a 2021 permanent license on my Mac. I would like to access word and excel on my ipad. how do i do that?

Microsoft 365 and Office | Word | For home | iOS
asked 2026-10-23T17:03:55.5666667+00:00
DAVID DURY 0 Reputation points
answered 2026-10-23T17:04:27.6366667+00:00

AI answer

1 answer

AI-901 50% Virtual Training Day discount missing and Microsoft Credentials Support portal not loading

Hello Microsoft Support Team, I attended the Microsoft Virtual Training Day: Develop generative AI apps with Azure AI Foundry on August 6–7, 2026, and received Microsoft's official email confirming my eligibility for a 50% discount on the AI-901 exam. I…

Community Center | Not monitored
asked 2026-10-23T13:34:45.6033333+00:00
Dev Balaji A 5 Reputation points
edited the question 2026-10-23T16:57:50.11+00:00
Gérard Oomens 133.8K Reputation points Volunteer Moderator
1 answer

Access App that was forced on me

Downloaded ap SAys put in code on PC There is no code

Microsoft Security | Microsoft Identity Manager
asked 2026-10-23T16:41:50.15+00:00
Nance Harris 0 Reputation points
answered 2026-10-23T16:45:05.27+00:00

AI answer

1 answer

Microsoft for Startups: “You’re not eligible for an Azure free account” on a new account (no investor code)

Hello, I’m trying to join Microsoft for Startups for my startup, Reconforta (Brazil), without an investor referral code. I created a brand-new personal Microsoft account using our company domain email specifically for this application. This account has…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,898 questions
asked 2026-10-23T16:33:22.28+00:00
Lucas Guedes 0 Reputation points
answered 2026-10-23T16:34:49.6433333+00:00

AI answer

1 answer

Speak to a technician

I need to speak with a technician.I feel like I have bee on a merry go round with no help in sight. Your AI doesn't understand anything about what I need. I have had someone from your company work on my computer remotely and fixed it last time I…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-23T16:32:01.9833333+00:00
Donna Jeakins 0 Reputation points
answered 2026-10-23T16:32:14.0766667+00:00

AI answer

1 answer

Signing fails with "The certificate is expired" although the certificate profile shows an Active certificate.

Signing fails with "The certificate is expired" although the certificate profile shows an Active certificate. Subscription: f63e3f49-f883-4c91-b0ec-007ae91491c5 Resource group: gamesave-signing Artifact Signing account: gamesave-signing (East…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,815 questions
asked 2026-10-23T16:28:36.1+00:00
R M 0 Reputation points
answered 2026-10-23T16:29:37.8333333+00:00

AI answer

1 answer

Local Gateway Cannot create in Azure

Hi While creating the on-permise gateway in Azure, I am receiving an "Unauthorized User" error. I currently have Gateway Admin permissions on the existing gateway. Is it the necessary the same user account that originally created the…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,202 questions
asked 2026-10-23T16:25:28.3633333+00:00
Dishiv Rana 0 Reputation points
answered 2026-10-23T16:26:37.1266667+00:00

AI answer

1 answer

MyApps.microsoft.com rendering a blank page instead of the hosted applicaitons

Strating this morning users are no longer able to see any applications that were hosted on the myapps.microsoft.com web site it is just displaying a blank page

Microsoft Edge | Website issues | Windows 11
asked 2026-10-23T15:08:36.41+00:00
Christopher Harden 15 Reputation points
commented 2026-10-23T16:13:09.7666667+00:00
Adams, Jeremy 6 Reputation points
1 answer

Get Microsoft 365 to function on Mac (it has been purchased, activated and downloaded)

I was completely cutoff from functioning Microsoft tools today (Excel and Word). I paid for, activated and downloaded Microsoft 365 on my Mac. I have tried deleting, emptying trash and re-downloading, but nothing works. When I click on the app icon,…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-23T15:59:59.72+00:00
Thomas Miller 0 Reputation points
answered 2026-10-23T16:00:37.83+00:00

AI answer

1 answer

Installed Microsft 365 but can't find icons on desktop to open Word function.

I purchased Microsoft 365 today and successfully downloaded it on my Mac, but I don't what the next step is so I have icons on my desktop to open as needed. My old Word icon won't let me manage my documents anymore.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-23T15:39:18.2266667+00:00
Brian Gould 0 Reputation points
answered 2026-10-23T15:39:49.1166667+00:00

AI answer

1 answer

How to obtain SQL Server 2016 Patches after subscribing for ESU

We purchased Extended Support for SQL Server 2016. How would I go about getting the updates for SQL Server? We have an on-prem environment. Is there a specific site that I go to download the patches?

SQL Server | Other
SQL Server | Other

Additional SQL Server features and topics not covered by specific categories

14,660 questions
asked 2026-10-23T15:16:49.85+00:00
Michael Palma 0 Reputation points
answered 2026-10-23T15:17:27.3233333+00:00

AI answer

1 answer

Refund for duplicate charges

Hello, I would like to request a review and possible refund for duplicate Microsoft 365 Personal subscription payments. I was paying USD 8.49 monthly directly to Microsoft while also having an annual Microsoft 365 Personal subscription purchased through…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-23T15:04:13.75+00:00
Nicole Yuja 0 Reputation points
answered 2026-10-23T15:04:45.6933333+00:00

AI answer