I've been hacked

Question

I've been hacked

Dhani Norberg 0

About a year ago I was hacked. For some reason, my email is there, but if I click enter password it is wrong, and if I want to reset it, it will send the mail to a gmail ive never heard off. I tried to get help from microsoft last year. Payed a support person 70 usd to fix the problem. He said he has never seen anything like this before. So I just gave up, but now I would really like my account back. I have tried everything in my power to restore this again, but I cannot get it to work. Can someone help me?

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Answer 1

@Dhani Norberg said

I have tried everything in my power to restore this again, but I cannot get it to work. Can someone help me?

There are only the standard Account Recovery channels:

Start with the Account Sign-In Helper and follow any suggestions it offers.

In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper
Scroll down to "Choose how you normally sign in, then enter your details"
Click "With an email address"
Enter your email address and click [OK]

Microsoft Account Recovery Process
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Xbox Account Recovery - Form (Can be used for any Microsoft account, not just Xbox)
https://support.xbox.com/en-US/forms/recover-your-microsoft-account

If you have already tried those channels, there is nothing else. I am sorry. I know that losing access to your account is more than just an inconvenience, it can cause real hardships. I wish I could give you another answer.