download new Microsoft 365 during outage

You can renew or redeem a new Microsoft 365 subscription today; an outage only prevents it if the affected purchase, redemption, or activation service is currently unavailable.

Renew or redeem now

If you already bought a retail card or download code:

1. Go to https://microsoft365.com/setup.
2. Sign in with the same Microsoft account associated with your existing subscription.
3. Enter the 25-character product key.
4. Complete the prompts and verify that the new expiration date appears. Microsoft permits adding time to an existing subscription by redeeming a new key.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to renew your Microsoft 365 subscription | Microsoft Support")

If you want to renew through Microsoft:

1. Open https://account.microsoft.com/services.
2. Sign in with the account that owns the subscription.
3. Find Microsoft 365 and select Manage, Renew, or Reactivate.
4. Complete payment and then close and reopen all Office applications.

You normally do not need to download Microsoft 365 again when only renewing—the installed apps should reactivate after the subscription updates. If Office displays Subscription Expired, select Reactivate; if you purchased a retail key, select Enter Key.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "A subscription notice appears when I open a Microsoft 365 application | Microsoft Support")

If the outage blocks the transaction

A first-time installation, initial activation, and subscription renewal all require an internet connection to Microsoft’s services.^3^

If checkout, redemption, or activation returns a service error:

• Do not repeatedly purchase another subscription; wait and retry the original renewal or key.
• Keep the purchase confirmation and unused product key.
• For a purchase or renewal failure, contact Sales support. For an activation problem after payment succeeds, use Contact Microsoft Support → Get Help → Contact Support.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to renew your Microsoft 365 subscription | Microsoft Support")
• If switching from an expired Family plan to Personal and the system says the old plan has not expired, the account status can take up to 24–48 hours to update before the new key is accepted.^4^

If renewal cannot complete today

Expiration does not immediately delete your files. The desktop apps remain installed and can open and usually print documents, but they eventually enter reduced-functionality mode, preventing creation, editing, and saving until renewal. OneDrive files remain, although storage returns to the free quota and syncing can be restricted if usage exceeds it.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "What happens when your Microsoft 365 subscription expires | Microsoft Support")

Until renewal succeeds, use the free web versions at Office.com if those services are available.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "A subscription notice appears when I open a Microsoft 365 application | Microsoft Support")

References

1. [How to renew your Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [A subscription notice appears when I open a Microsoft 365 application | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. What's the difference between a paid Microsoft 365 subscription and the free web apps? | Microsoft Support
4. microsoft365 expired yesterday - Microsoft Q&A
5. [What happens when your Microsoft 365 subscription expires | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])