How to update and fix windows issue

Question

How to update and fix windows issue

Jay 0

Good afternoon, I have been having an issue with my computer whereby I am trying to update my laptop but it is not working. When I click on the update button it loads for a second then it it goes but to how it was before clicking update so i wanted to know what could be the reason and how to handle it and I also wanted to know how I can update to the latest version of windows 11.

Thank you for your time.

Horace Wiggins 625 Reputation points

2026-11-13T13:46:31.46+00:00

It would help to know what version of Windows you are using or say what Other means.

2 answers

Your answer

Horace Wiggins 625 Reputation points

2026-11-13T13:46:31.46+00:00

It would help to know what version of Windows you are using or say what Other means.

Answer 1

I suggest using Microsoft’s Media Creation Tool to upgrade to the latest Windows 11 release.

Open the link below >> under Create Windows 11 Installation Media, select Download Now: https://www.microsoft.com/software-download/windows11
Run the tool >> accept the terms >> use the same language as your current Windows >> choose ISO file and save it.
Once downloaded, right-click the ISO >> Mount >> open setup.exe while Windows is running >> select Keep personal files and apps >> Install.

If you cannot select “Keep personal files and apps,” or see a compatibility warning, stop and share a screenshot. This tool is for Intel/AMD PCs; ARM laptops require different installation media.

Let me know how it goes, and I’ll follow up.

Answer 2

Try this in order:

Run the Windows Update troubleshooter.
- On Windows 11, open Start > Settings > System > Troubleshoot > Other troubleshooters.
- Find Windows Update and select Run.
- Restart the device when it finishes, then go to Start > Settings > Windows Update > Check for updates.
Check internet and power.
- Open Start > Settings > Network & Internet > Wi-Fi.
- Confirm the device is connected.
- Keep the laptop plugged into power while updating.
Make sure the account has administrator access.
- Some updates require admin rights. If the current account is not an administrator, use an administrator account to install updates.
Disconnect external hardware.
- Remove USB drives, docks, and other non-essential external devices.
- Try Windows Update again.
Clear the Windows Update cache.
- Press Win + R, type services.msc, and press Enter.
- Right-click Windows Update and select Stop.
- Go to C:\Windows\SoftwareDistribution.
- Delete the files and folders inside it.
- Return to Services, right-click Windows Update, and select Start.
- Then try Check for updates again.
- Note: deleting the update cache removes temporary update files only.
Verify date and time.
- Open Start > Settings > Time & language > Date & time.
- Turn on Set time automatically and Set time zone automatically.
- Select Sync now if needed.
Temporarily disable third-party antivirus or firewall.
- Some security software can block updates.
- Disable it briefly, try the update, then re-enable protection.
Check free space.
- Windows needs at least 16 GB free for a 32-bit OS or 20 GB for a 64-bit OS to upgrade.

To update to the latest Windows 11 version:

First try Windows Update in Start > Settings > Windows Update > Check for updates.
If Windows Update still does not move the device to the latest release, an accepted Microsoft Q&A resolution is to do an in-place upgrade using the Windows 11 Installation Assistant or a Windows 11 ISO. This keeps personal files and apps while updating Windows to the latest version.

If the issue is specifically an Access Denied / 0x80070005 type problem, the documented causes are insufficient permissions or security software blocking the update, so administrator access and temporarily disabling antivirus/firewall are the main checks.