Account offline

If Outlook shows the account as offline, use the status shown in Outlook to identify the fix:

1. Check the status bar at the bottom of Outlook.
   • Working Offline means Outlook was switched to offline mode.
   • Disconnected means Outlook is not connected to the mail server.
2. If it shows Working Offline in classic Outlook:
   • Go to Send/Receive.
   • Select Work Offline.
   • If the button is shaded, Outlook is offline. Select it again until the status changes back to connected.
3. If it shows Disconnected:
   • Confirm the internet connection is working.
   • Try signing in to email from the web. If email does not work there either, contact the email service provider or administrator.
   • If email works on the web, the issue is likely with Outlook on the computer.
4. If Outlook still stays offline:
   • Install any available Office or Windows updates.
   • Create a new Outlook profile. If the new profile is still disconnected, remove the account and add it again.
5. If this is Outlook for Mac:
   • On the Outlook menu, make sure Work Offline is not checked.
   • On Tools > Accounts, check the Exchange account status. An orange indicator means there is a connection problem.
6. If this is new Outlook for Windows:
   • Offline access can be enabled so mail, calendar, and people remain available when there is no internet connection.

• Classic Outlook
• How to work offline in Outlook for Windows | Microsoft Support
• I'm not receiving email or other items in my Exchange account in Outlook for Mac | Microsoft Support