Issue with Changing Primary Email Address

CDL 38 0 Reputation points
2026-11-12T20:45:33.9533333+00:00

The email address I currently have as my primary is no longer available. I have tried switching to one of my alias email addresses and I get a message saying "Cannot update at this time". This is a reoccurring issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Brian Tillman 28,220 Reputation points Independent Advisor
    2026-11-13T14:52:31.5966667+00:00

    Yes, it affected a lot of Microsoft's services. Things seem to be back now, however.

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  2. Brian Tillman 28,220 Reputation points Independent Advisor
    2026-11-13T01:14:22.6133333+00:00

    Hi. I'm Brian and I'll try to help.

    I recommend waiting until the global Microsoft services outage that's happening right now is over. Keep track of it at https://status.cloud.microsoft/m365/ and try again when things are working.

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