outlook is telling me access denied

Question

outlook is telling me access denied

Patti Wargo 0

My email shows access denied and beside my email account it says something is wrong with this account so when i click that message - and select continue it just sits and spins - i get nothing

0 comments

2 answers

Your answer

Answer 1

Welcome to Microsoft Q&A!

Hello,

What you are experiencing is currently linked to an active Microsoft 365 service incident tracked under ID EX1550543.

Microsoft initially reported intermittent connectivity issues affecting Exchange Online mailboxes in the Americas, and has since updated the advisory to confirm that the issue may impact general Microsoft 365 service connectivity across any region.

What this means for your environment:

Affected Services: Primarily Exchange Online / Outlook (desktop client, Outlook on the web, and mobile apps), along with potential authentication or connection timeouts across broader Microsoft 365 services (such as Teams, SharePoint/OneDrive, or the Microsoft 365 Admin Center) that rely on shared front-end connectivity infrastructure.

Action Required: No configuration changes are needed on your tenant or client devices. Microsoft engineering teams are actively working on mitigation.

How to track live status:

Open the Microsoft 365 Admin Center using a Global Admin or Service Support Admin account.

Navigate to Health > Service health.

Search for incident ID EX1550543 for real-time mitigation progress and root cause updates.(You can also follow official updates via @MSFT365Status on X).

Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote. If not, share more details in a comment so we can continue the discussion and find the right solution

Answer 2

Bypass the stalled Continue prompt and sign in directly at Outlook.com using the Microsoft account password for that Outlook.com, Hotmail, Live, or MSN address.^1^

Open the Microsoft account sign-in troubleshooter.
Enter the affected email address and follow the identity-verification or account-recovery prompts.
If Microsoft explicitly says the account is blocked, use the Unblock my Outlook.com account procedure. A temporary block may require a password reset and security-code verification.^2^
If verification or the password reset still fails, use When you can't sign in to your Microsoft account.

Do not provide your password or verification codes in a forum post.

This indicates that account access itself works and the spinning prompt is limited to the current Outlook session or client.

In Outlook.com, select Help on the top menu.
Enter Access denied and account Continue screen keeps spinning in Search Help, then press Return.
If the suggestions do not resolve it—or No results found appears—scroll down and select Still need help? → Yes to contact Outlook.com support by email.^3^

Also check the Outlook service status from the sign-in troubleshooting page. If the status is not green, wait until Microsoft reports normal service before trying again.^4^

If this is a work or school mailbox rather than an Outlook.com/Hotmail account, contact the organization’s IT administrator; account access policies cannot be changed through Outlook.com consumer support.

References

outlook is telling me access denied

2 answers

If direct sign-in fails

If direct sign-in works

Your answer