refunding and canceling a subscription

possibly gay Charlie 0 Reputation points
2026-11-12T17:30:51.1066667+00:00

hello, I recently refunded my subscription before the date. It was expired on exactly 48 hours before or more. and it was saying to contact support so I wanted to make sure if my refund is going through to my original payment method like it said it was, but it did say that it went through that I did cancel it. so please let me know if I did get my refund and it’s going through.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 947.9K Reputation points Independent Advisor
    2026-11-12T18:07:25.0466667+00:00

    If you have cancelled your subscription, usually you are entitled to a refund which may take 5 business days to be credited to your account, not all cancellations result in a refund, you can check your eligibility to a refund using the steps on this link.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

    If it is indicated you would receive a refund for the cancelled subscription log into your Microsoft account on this link, https://account.microsoft.com/services/ then go to the Billing and Order History section to check the status of the refund, if you do not receive the refund, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. AI answer

    2026-11-12T17:31:09.3266667+00:00

    If the cancellation completed and the subscription was eligible for a refund, the refund is sent back to the original payment method.

    To verify whether the refund is actually in progress:

    1. Sign in to Services & subscriptions and confirm the subscription shows as canceled or expiring.
    2. Check the Order history page on the Microsoft account used for the purchase.
    3. Find the subscription purchase. If a refund was issued, the entry will show the refund status.
    4. If the refund shows as issued but the money is not back yet, wait a few days for the bank or payment provider to process it.

    Important details:

    • Not every cancellation results in a refund.
    • Refund eligibility is determined automatically during the cancellation process.
    • If there is no refund entry in Order history, the cancellation likely happened outside the refund eligibility period or recurring billing was canceled without a refund.
    • Microsoft 365 access typically continues until the end of the current billing period if no refund is issued.

    If the cancellation flow told support to be contacted, use Contact Microsoft Support for billing help.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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