I need to update my legal name in Microsoft Portal

Update the name from your Microsoft Learn profile’s Settings → Legal Name section; if the field requires review, open the direct Credentials Support request form rather than the general Microsoft 365 support portal.

Update the legal name

1. Sign in to the Microsoft Learn profile containing your certifications.
2. Open Microsoft Learn profile settings.
3. Find Legal Name and enter your name exactly as it appears on the government-issued ID you will present for an exam.
4. Save the change.

The legal name is used for certification-exam identity verification. If an exam is already registered, changing it requires Microsoft support approval.^1^

If Credentials Support approval is required

Because the support website you tried is not working, open the direct Credentials Support request. Then select:

• Product family: Learning
• Product or Service: Microsoft Credentials
• Category: The closest option for profile, certification, or legal-name issues
• Type of Support: Professional No Charge
• Preferred contact method: Email

In the request, include:

• A brief statement that the legal name in your certification profile must be corrected.
• Your Learn Username, found in Learn Settings.
• A screenshot of the message requiring support review or of the website error.

Credentials Support is provided through email, not telephone.^2^

If that direct form also fails, use the Credentials Support link in this matching Microsoft Q&A resolution, which points to the dedicated Engage Center support experience.^3^

Do not post an identity document or other private account information in Microsoft Q&A; provide it only if the support representative requests it through the private support case.

References

1. Managing your Microsoft Learn profile settings
2. Credentials support | Microsoft Learn
3. Microsoft Learn certification: Cannot change legal name – support form has no Credentials option - Microsoft Q&A