My password

Reset the PIN from I forgot my PIN on the Windows 10 sign-in screen, or switch to password recovery if it is your Microsoft account password that was forgotten.

If you forgot the PIN

A Windows Hello PIN belongs to that particular device and is different from your Microsoft account password.

1. Connect the tablet to the internet from the network/Wi-Fi icon on the sign-in screen.
2. Select the correct user account if more than one appears.
3. Below the PIN box, select I forgot my PIN.
4. Verify your identity using your Microsoft account password or the available email/phone verification method.
5. Create a new PIN and use it to sign in.

The I forgot my PIN option is available for Microsoft accounts, not local Windows accounts.^1^

If that link is not displayed:

1. Select Sign-in options.
2. Select the password icon.
3. Enter your Microsoft account password.
4. After reaching the desktop, open Start → Settings → Accounts → Sign-in options.
5. Select Windows Hello PIN → I forgot my PIN, verify the account, and create a new PIN.^1^

If you forgot the Microsoft account password

From the Windows sign-in screen, use either available option:

• Select I forgot my password; or
• Select Sign-in options → Web sign-in → Forgot my password.

You can also reset it from another phone or computer at Reset password. Complete the identity verification, set a new password, and then use that password on the tablet.^2^

If it is a local Windows account

A Microsoft account cannot reset the password of a separate local account.

1. Choose the password sign-in option.
2. Submit the password box, then select OK → Reset password.
3. Answer the security questions created for that local account.
4. Set a new password.

If a password-reset disk was created previously, Use a password reset disk is another supported option.^1^

Microsoft Support cannot retrieve or bypass a forgotten password. If the available identity-verification or local-account recovery methods cannot be completed, contact Microsoft Support through the support option on the password-recovery page; resetting the device should be treated as a last resort because it can remove applications and, depending on the reset choice, personal files.^2^

References

1. Change or reset your PIN in Windows | Microsoft Support
2. Change or reset your Microsoft account password in Windows | Microsoft Support