My password

Question

My password

Isha Devi 0

I’ve lost my sign into my pc tablet , how can I change pin or password by using my Microsoft account?

help please

0 comments

2 answers

Your answer

Answer 1

Hello,

Are you signed in to your device with a local account or a Microsoft account?

Can you change/Reset your Windows Hello PIN or password directly from the sign-in screen as shown in the screenshot below?

If both Windows Hello PIN and password sign-in options are enabled and you have forgotten both, you can reset either one using the options below:

Reset your Windows Hello PIN:

User's image

(OR) Reset your Password:

User's image

If you have signed in to your device with a Personal Microsoft account, you can reset the password using the link below.

https://account.live.com/ResetPassword.aspx

Reset your account password using another device.
Then, on the device you are trying to sign in to, make sure it's connected to the internet. (WiFi or Ethernet)
Then, use the updated password to sign in to your device.

Let me know if you still need more help.

Answer 2

Reset the PIN from I forgot my PIN on the Windows 10 sign-in screen, or switch to password recovery if it is your Microsoft account password that was forgotten.

If you forgot the PIN

A Windows Hello PIN belongs to that particular device and is different from your Microsoft account password.

Connect the tablet to the internet from the network/Wi-Fi icon on the sign-in screen.
Select the correct user account if more than one appears.
Below the PIN box, select I forgot my PIN.
Verify your identity using your Microsoft account password or the available email/phone verification method.
Create a new PIN and use it to sign in.

The I forgot my PIN option is available for Microsoft accounts, not local Windows accounts.^1^

If that link is not displayed:

Select Sign-in options.
Select the password icon.
Enter your Microsoft account password.
After reaching the desktop, open Start → Settings → Accounts → Sign-in options.
Select Windows Hello PIN → I forgot my PIN, verify the account, and create a new PIN.^1^

If you forgot the Microsoft account password

From the Windows sign-in screen, use either available option:

Select I forgot my password; or
Select Sign-in options → Web sign-in → Forgot my password.

You can also reset it from another phone or computer at Reset password. Complete the identity verification, set a new password, and then use that password on the tablet.^2^

If it is a local Windows account

A Microsoft account cannot reset the password of a separate local account.

Choose the password sign-in option.
Submit the password box, then select OK → Reset password.
Answer the security questions created for that local account.
Set a new password.

If a password-reset disk was created previously, Use a password reset disk is another supported option.^1^

Microsoft Support cannot retrieve or bypass a forgotten password. If the available identity-verification or local-account recovery methods cannot be completed, contact Microsoft Support through the support option on the password-recovery page; resetting the device should be treated as a last resort because it can remove applications and, depending on the reset choice, personal files.^2^

References