pin change

Try this in order:

1. On the sign-in screen, select Sign-in options and sign in with your password instead of the PIN.
2. After signing in, open Settings > Accounts > Sign-in options.
3. Under PIN (Windows Hello):
   • Select Change PIN if the current PIN still works.
   • Select I forgot my PIN if it does not work, then follow the prompts to verify the account and create a new PIN.

If unable to sign in:

1. On the lock screen, look for I forgot my PIN under the PIN box.
2. If it appears, select it and follow the reset steps.
3. If there are multiple accounts on the PC, make sure the correct account is selected.

Important details:

• The Windows PIN is different from the Microsoft account password.
• If using a local account, I forgot my PIN is not available on the sign-in screen. In that case, sign in with the password first, then reset the PIN from Settings > Accounts > Sign-in options.
• If the PIN reset option is unavailable and the device is connected to a work or school account, check Settings > Accounts > Access work or school. Old organization connections can affect PIN setup.
• For Microsoft accounts, if account sign-in itself is blocked, use Sign-in options > Web sign-in and then Forgot my password, or use the password reset page: Reset password.

If the PIN option is dimmed or cannot be configured at all, that can be caused by Windows Hello for Business and convenience PIN policy settings on some domain-joined devices.

References:

• Change or reset your PIN in Windows | Microsoft Support
• PIN reset
• Can't change my login PIN. - Microsoft Q&A
• Can't configure a PIN when Convenience PIN and Hello for Business policies are enabled