PIN removal

Turn off the Windows Hello-only sign-in setting first, then reopen Sign-in options and remove the PIN.

Remove the PIN

Since the methods already attempted did not work, check the setting that commonly hides or disables Remove:

1. Press Windows key + I.
2. Select Accounts > Sign-in options.
3. Under Additional settings, turn Off: For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device. When this setting is on, Windows disables password sign-in and permits only Windows Hello methods, including the PIN.^1^
4. Close Settings, reopen it, and return to Accounts > Sign-in options.
5. Expand PIN (Windows Hello) and select Remove.
6. Select Remove again, enter the account password, and confirm.

This order—turning off the Windows Hello-only setting before reopening the page and removing the PIN—is the accepted resolution for the same Windows 11 problem.^2^

After removal, verify that the password works before restarting: press Windows key + L, select Sign-in options if shown, and sign in with the password.

If the setting or Remove button is unavailable

Windows notes that available sign-in settings can vary with the device configuration.^3^

If this is a work- or school-managed computer, the organization may control its sign-in requirements. Contact its IT administrator rather than disconnecting the organization account. If it is your personal computer but an old organizational account remains under Settings > Accounts > Access work or school, confirm that the account is no longer needed before disconnecting it.

Speak to a live Microsoft agent

Microsoft does not provide one universal Windows technical-support number for every region. The supported route is Get Help, which can offer live chat or a callback depending on location, operating hours, issue, and subscription:^4^

1. Open Start, type Get Help, and open the app.
2. Enter Cannot remove Windows Hello PIN.
3. Complete the suggested prompts.
4. Select Contact Support when offered.
5. Choose Windows and the closest account/sign-in category.
6. Select either:
   • Chat with a support agent, or
   • Provide your phone number and a support agent will call you.

Regional customer-service numbers are also listed on Microsoft’s official support page, but technical-support availability varies by product and region.^5^

References

1. Go passwordless in Windows | Microsoft Support
2. how to turn off my pin and use a password - Microsoft Q&A
3. [Windows 11](https://support.microsoft.com/accounts-billing/security/sign-in-options-in-windows)
4. [Windows 11](https://support.microsoft.com/accessibility/windows/use-a-screen-reader-to-navigate-windows-support-tools#open-get-help-from-settings-app)
5. Contact Microsoft customer support | Microsoft Support