My account got hacked.

Rafael Bakkes 0 Reputation points
2026-11-11T09:18:46.0266667+00:00

The hacker changed my password, backupmail, made a two factor authentiification and I've tried microsoft's method to possibly get your account back but it didn't work.

I am still in control of the GMAIL that I used as identification for my Microsoft account.

If a employee of microsoft could please help me get my account back?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
    2026-11-11T14:28:50.0933333+00:00

    Hi Rafael Bakkes,

    I understand how concerning this must be, especially since the password, recovery information, and two-step verification were changed.

    Unfortunately, this is a user-to-user support forum, so no one here can access the account or restore it directly. Please use Microsoft’s official hacked or compromised account recovery page and select Start to open the sign-in helper. Depending on the information provided, it may offer the appropriate recovery steps or an option to speak with a support agent.

    When contacting Support, mention that you still control the Gmail address previously associated with the Microsoft account. Do not post the affected email address, passwords, verification codes, or other security information publicly on the forum. Thank you so much for your understanding.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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