Need to cancel a subscription asap

Question

Need to cancel a subscription asap

Lisa Chen 5

I can't reach a human, only AI.
Need to cancel my subscription which I'm not sure how I ended up with an invoice for $300
Provide a phone number where there will be a human answering and not AI

Thank you

Lisa Chen 5 Reputation points

2026-11-10T20:38:52.1666667+00:00

My account doesn't show any active subscriptions, yet I've been sent an invoice from Microsoft for $299.94. I'm not able to cancel any subscriptions and not able to contact anyone in customer service because you do not offer human customer service despite the massive amount of revenue you make from all your subscribers. This is incredibly disappointing and disgusting lack of customer support. Please advise.

1 answer

Your answer

Lisa Chen 5 Reputation points

2026-11-10T20:38:52.1666667+00:00

My account doesn't show any active subscriptions, yet I've been sent an invoice from Microsoft for $299.94. I'm not able to cancel any subscriptions and not able to contact anyone in customer service because you do not offer human customer service despite the massive amount of revenue you make from all your subscribers. This is incredibly disappointing and disgusting lack of customer support. Please advise.

Answer 1

Stefan Blom 357.4K MVP Volunteer Moderator

See https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft .

There is a link to chat support at the bottom of the linked page.

Unfortunately, phone support is very limited for consumer products.

Linda Regan 10 Reputation points

2026-11-10T20:02:53.8566667+00:00

the link is to chat with a bot. Can we speak with a human?
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator

2026-11-10T20:10:40.3066667+00:00

You should be able to initiate chat with a support agent. That may only work during office hours in your region, of course.
Linda Regan 10 Reputation points

2026-11-10T20:13:23.46+00:00

its not sending me to a human on chat it sent me to help phone number to get human which i was not able to get on the phone and then it hung up on me. Giving me the run around.
Lisa Chen 5 Reputation points

2026-11-10T20:34:07.9833333+00:00

My account doesn't show any active subscriptions, yet I've been sent an invoice from Microsoft for $299.94.
I'm not able to cancel any subscriptions and not able to contact anyone in customer service because you do not offer human customer service despite the massive amount of revenue you make from all your subscribers.
This is incredibly disappointing and disgusting lack of customer support.
Please advise.
Lisa Chen 5 Reputation points

2026-11-10T20:34:57.4266667+00:00

My account doesn't show any active subscriptions, yet I've been sent an invoice from Microsoft for $299.94. I'm not able to cancel any subscriptions and not able to contact anyone in customer service because you do not offer human customer service despite the massive amount of revenue you make from all your subscribers. This is incredibly disappointing and disgusting lack of customer support. Please advise.
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator

2026-11-10T20:49:10.6933333+00:00

You will have to keep trying, because only Microsoft support will be able to assist you.

Note that the Q&A forum is for user-to-user discussions. Nobody here can access your account and billing info. Contributors are volunteers—your fellow users of Microsoft products and services.