I've Been Double Charged

Check your Microsoft account Order history first; if both payments appear as separate completed Microsoft charges, request the refund through the unwanted subscription’s cancellation flow or contact Microsoft Support.

Verify the duplicate charge

1. Sign in to your Microsoft account and open Payment & billing > Order history.
2. Compare the two entries by:
   • Amount and date
   • Product or subscription name
   • Order number
   • Payment status
3. Review the preceding months as well. Payments collected late and the next scheduled payment can appear close together without being duplicates.
4. If only one charge appears in Order history, open Payment options and select Investigate. This can locate another Microsoft account—such as one belonging to a family member—that uses the same card. Repeat the check for any other personal Microsoft accounts you use. ^1^

Request the refund

If Order history shows two subscriptions or purchases:

1. Open Services & subscriptions while signed in to the account that purchased the unwanted subscription.
2. Find that subscription and select Manage > Cancel.
3. Follow the cancellation prompts. Microsoft automatically displays whether it qualifies for a refund; not every cancellation produces one. Be careful to cancel only the duplicate subscription, not the one you intend to retain. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
4. If no refund option appears—or there are two charges for only one subscription—open Contact Microsoft Support, enter charged twice, select Get Help, and then Contact Support. Have both dates, amounts, order numbers, and the last four digits of the charged card ready. ^1^

If Microsoft did not process one charge

If the subscription was purchased from Apple, Google Play, Amazon, Best Buy, or another retailer, request the refund from that seller. Microsoft cannot refund or cancel a subscription for which the third-party retailer received payment. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

If neither Microsoft account history nor another seller explains the second transaction, contact the card issuer. If the payment is unauthorized, ask the issuer to secure or replace the card rather than only disputing the transaction, which does not prevent additional fraudulent charges. ^4^

References

1. I've been charged twice | Microsoft Support
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. How to investigate a billing charge from Microsoft | Microsoft Support