I upgraded my account but it was installed on the wrong account.

A Microsoft 365 or OneDrive subscription cannot be transferred between Microsoft accounts, so cancel it from the alternate account, request any available refund, and then purchase it again while signed in to the intended account.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Transfer a Microsoft 365 subscription to another account | Microsoft Support")

Cancel the subscription on the alternate account

1. Sign out of all Microsoft accounts in the browser, or open a private/incognito window.
2. Go to Services & subscriptions at account.microsoft.com/services.
3. Sign in with the alternate Microsoft account that received the upgrade.
4. Locate the Microsoft 365 or OneDrive subscription and select Manage.
5. Select Cancel or Upgrade or Cancel, then complete the prompts.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel your Microsoft subscription | Microsoft Support")
6. During cancellation, Microsoft will automatically indicate whether the purchase qualifies for a refund. Not every cancellation receives one; eligibility depends on factors including purchase date, subscription type, region, and purchase channel.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If the page shows Turn on recurring billing instead of Manage, the subscription is already scheduled to expire and should display its expiration date.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel your Microsoft subscription | Microsoft Support")

Purchase storage on the intended account

After completing the cancellation/refund process:

1. Sign out of the alternate account.
2. Sign in to Microsoft using the account whose OneDrive needs the additional storage.
3. Verify the displayed email address before purchasing.
4. Purchase the required OneDrive or Microsoft 365 plan.

The account signed in during a Microsoft Store purchase becomes associated with the subscription, which is why checking the email address before payment is important.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Why do I need an account to sign in to Microsoft 365 or Office? | Microsoft Support")

Purchase-channel exceptions

• Apple App Store or Google Play: Request cancellation and any refund from Apple or Google; Microsoft does not process those store refunds.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
• Prepaid code or third-party retailer: The retailer’s return policy applies rather than Microsoft’s subscription refund policy.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
• Purchased directly from Microsoft but cancellation offers no refund: On the refund-policy page, use Contact Microsoft Support, enter the billing problem, select Get Help, and then Contact Support. Keep the receipt or order confirmation available.

Canceling the alternate account’s subscription does not move its OneDrive files to the intended account. Download or otherwise preserve any files stored there before its storage allowance decreases.

References

1. [Transfer a Microsoft 365 subscription to another account | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. [Why do I need an account to sign in to Microsoft 365 or Office? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])