Refund for personal when I upgraded to family same day

Hi Brad,

If you did not cancel the Microsoft 365 Personal subscription before purchasing the Microsoft 365 Family subscription, what happens is you do not get a refund, the remining time on the Personal subscription is converted to the Family version on a pro-rata percentage basis, in this case, it is 92%.

The process of upgrading a Microsoft 365 subscription to one with more features is provided on this link in the 'Switch to a Microsoft 365 subscription with more features' section.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/switch-between-microsoft-365-subscriptions#:~:text=Microsoft%20365%20subscription-,Switch%20to%20a%20Microsoft%20365%20subscription%20with%20more%20features,-Tip

Log into your Microsoft account on this link and check the expiry date on your Microsoft 365 Family subscription, is it now indicated as 2028.

https://account.microsoft.com/services/