Mi cuenta fue bloqueada y no puedo acceder a ella en un momento crítico en el que estoy siendo hackeado y me están robando la información personal y metiéndome en múltiples deudas

Kevin Stick Herrera 0 Reputation points
2026-11-09T03:56:41.4166667+00:00

ESPAÑOL/INGLÉS

Mi cuenta fue hackeada de una manera no especificada, luego de varios intentas fallidos que tuve tratando de ingresar a mi cuenta para quitar todos los productos que se encuentren vinculados con la misma, Microsoft decidió bloquear mi cuenta y aún tienen mis datos personales, por lo que están continuando robándome en este momento y metiéndome en múltiples deudas sin poder hacer nada, quisiera que porfavor alguien me de información de cómo comunicarme con un asesor real y no simplemente con el soporte ya que es inútil y siempre me lleva a lo mismo y no puedo ingresar. Sino es posible en su defecto me gustaría que algún administrador o alguien pueda borrar mi cuenta con todos los datos y todo lo que esté registrada a la misma porque estoy desesperado

My account was hacked in an unspecified way. After several failed attempts to log in and remove all linked products, Microsoft blocked my account, but they still have my personal information. They are currently stealing from me and piling me into debt, and I'm powerless to do anything about it. I would appreciate it if someone could please tell me how to contact a real advisor, not just support, which is useless and always leads me to the same place, preventing me from logging in. If that's not possible, I would like an administrator or someone else to delete my account and all associated data because I'm desperate.

Screenshot_20261108_225154_Outlook.png

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Hornblower409 18,940 Reputation points
    2026-11-10T16:35:35.68+00:00

    @Kevin Stick Herrera said

    They are currently stealing from me and piling me into debt,

    Contact your financial institutions immediately and put a hold on any new charges or changes to your accounts.

    I would appreciate it if someone could please tell me how to contact a real advisor, not just support ... I would like an administrator or someone else to delete my account and all associated data because I'm desperate.

    Microsoft Account Security is an automated process. No one at Microsoft can not unlock an account, reset your password, or change any Security Settings no matter what documentation you can present.

    The normal Account Recovery process starts with the Account Sign-In Helper and follow any suggestions it offers.

    • In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper
    • Scroll down to "Choose how you normally sign in, then enter your details"
    • Click "With an email address"
    • Enter your email address and click [OK]

    For an Outlook Personal Account, there is no other support channel except Chat.

    You must have a working Microsoft email account to use Chat or any other Support Services. If you can not logon with your current account, create a new, temporary one at https://signup.live.com (Once you are in Chat you can tell them the actual account with the problem).

    Chat Support

    • Open a browser to https://support.microsoft.com/en-us/home/contact
    • Tell us your problem: {Whatever}
    • [Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]
    • Sign in with any Microsoft account
    • Products and services: "Other Products"
    • Category: "Manage Account Security"
    • [Confirm]
    • Choose a support option -> "Chat with a support agent in your web browser"

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