Yearly reoccurring charges

Use Microsoft’s Investigate option first; if the charge cannot be found under any Microsoft account you control, ask the card issuer to block the recurring merchant charge, dispute it, and replace the card if necessary.

1. Identify whether the charge belongs to one of your accounts

1. Sign in to Microsoft’s Manage your payments page.
2. Select Investigate beside the charge.
3. If you use multiple Microsoft accounts, repeat this while signed into each account. Microsoft identifies using the wrong account as a common reason a charge cannot be located.^1^
4. Compare the amount and transaction date with the credit-card statement.

2. If you find the subscription

Go to Services & subscriptions, select Manage for that subscription, and then choose:

• Turn off recurring billing to prevent renewal while retaining access until the displayed expiration date; or
• Cancel subscription, if that option is available.

Microsoft documents both controls on the subscription-management page.^2^

If the page already says Turn on recurring billing, renewal is already disabled and the subscription will expire on the date shown.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

3. If the charge is not in any account you control

This can mean the card was used for a subscription under somebody else’s account. In that situation:

1. Contact the card issuer immediately.
2. State that the card details may be compromised and request:
   • a block on future recurring Microsoft charges;
   • a dispute for the unauthorized transaction; and
   • card replacement or a new card number if recommended.

Disputing only the current transaction may not prevent another charge if the card details remain usable.^1^

Also contact Microsoft billing support:

1. Open Contact Microsoft Support.
2. Enter Microsoft 365 billing and select Get Help.
3. Select Contact Support if the automated results do not resolve it.
4. Choose Microsoft 365 and Office → Manage my subscription, then use the available support option.^4^

Have the charge date, amount, statement descriptor, and last four card digits available, but do not post those details publicly.

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. Use a screen reader to manage your account billing and subscriptions | Microsoft Support
3. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. Unknown Charge - Microsoft Q&A