will not let me add a phone number

Question

will not let me add a phone number

earl parish 0

IN my account information will not let me add a phone number=manage account -your info edit account has no phone number and will not let me add one-push edit account but nothing for phone number has for email but not for phone number

0 comments

2 answers

Your answer

Answer 1

The missing Add phone number option is expected for some personal Microsoft accounts because Microsoft is phasing out SMS for authentication and account recovery.

Add another verification method

Open the Microsoft account Security page:
https://account.microsoft.com/security
Select Manage how I sign in.
Select Add a new way to sign in or verify.
Add one of the available methods:
- Recovery email address
- Microsoft Authenticator
- Passkey, using your face, fingerprint, or device PIN
Complete the displayed verification instructions.

Microsoft states that the phone-number option may not be available and that accounts can have up to 10 supported verification methods.^1^

Profile information versus account security

Your info → Edit account info manages sign-in aliases, such as email addresses. It is not the main page for adding account-recovery methods. If that page offers Add email but not Add phone number, there is no setting in Windows 11 that can restore the missing phone option.

Microsoft is moving personal accounts from SMS toward verified email and passkeys because SMS is vulnerable to phishing and SIM-swap attacks.^2^

If the intention is merely to store a contact telephone number on the profile—not to use it for sign-in or verification—the available documentation does not provide a general phone-contact field for this personal-account page.

References

Answer 2

Hi,

Microsoft has updated its account security system, and for improved account protection, phone numbers can no longer be added as a new sign-in verification method. Instead, Microsoft now recommends using a recovery email address, the Microsoft Authenticator app, or a passkey/security key as your primary methods for account security and recovery.

To manage or add your security information, please sign in using the link below:

https://account.live.com/proofs/Manage

Once signed in, click “Add another way to sign in or verify” and choose your preferred recovery method. Using the Microsoft Authenticator app or a recovery email is highly recommended because they provide stronger security and can help you recover your account more easily if you ever lose access in the future.

You can find more information in Microsoft’s official support article here:

https://support.microsoft.com/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

phone number