"Something went wrong and your PIN isn't available."

For intermittent "Something went wrong and your PIN isn't available" issues, the supported fixes are to reset the PIN and then check common Windows Hello causes.

1. First try the quick recovery steps when it happens:
   • Sign out and sign in again.
   • Reboot the device.
   • Then try the PIN again.
2. If the PIN still fails, reset it from the lock screen:
   • Select Sign-in options.
   • Select the PIN icon if it is not already selected.
   • Select I forgot my PIN.
   • Complete the prompts to create a new PIN.
3. If able to sign in with another method, reset it from Settings instead:
   • Open Settings > Accounts > Sign-in options.
   • Select PIN (Windows Hello) > I forgot my PIN.
   • Follow the prompts to create a new PIN.
4. If the problem keeps returning, check whether this is tied to biometric sign-in problems as well. If face or fingerprint sign-in is also unreliable:
   • Go to Settings > Sign-in options.
   • Remove the affected face or fingerprint enrollment.
   • Re-enroll it.
   • If needed, reinstall the biometric device driver from Device Manager > Biometric devices, then restart.
5. If the issue appears after a TPM-related Windows Hello failure, one documented mitigation for repeated PIN creation failures is to reboot first. If the same TPM-related error continues after reboot, a TPM reset or Clear-TPM can be used. Warning: clearing or resetting TPM is a higher-risk action and should only be done if specifically needed, because it can affect protected credentials and recovery-dependent features.

If the PIN reset continues to fail or the issue keeps recurring after these steps, Microsoft documentation says to contact Microsoft Support when no listed mitigation resolves the error.

References:

• Windows Hello errors during PIN creation
• Change or reset your PIN in Windows | Microsoft Support
• PIN reset
• Windows Hello Enhanced Sign-in Security