Profile password

Betty Rogers 0 Reputation points
2026-11-07T15:10:35.7666667+00:00

I just recently changed my password in my profile but when I try to sign in it says incorrect password

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Norah-L 13,385 Reputation points Microsoft External Staff Moderator
    2026-11-08T01:42:36.12+00:00

    Hello Betty,

    It seems the new password is being rejected when you try to sign in to Outlook, even though the password change appeared to complete.

    Have you tested the new password using a private or Incognito browser window? Also, is this an @outlook.com/@hotmail.com address or an account from another provider, such as Gmail, Yahoo, or your Internet provider

    Also please note that f it is from another provider, changing the password in your Microsoft profile may not change the mailbox password. You would need to change or verify the password directly with that email provider, then use that password in Outlook.

    Please me know how it goes!

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  2. AI answer

    2026-11-07T15:11:08.7133333+00:00

    Use Microsoft’s Sign-in Helper rather than changing the password again, because the password has already been changed but is still being rejected. ^1^

    Steps

    1. Open the Sign-in Helper from the Microsoft Support page above.
    2. Enter the complete address used for the Outlook.com account.
    3. Carefully check the username and domain—for example, @outlook.com, @hotmail.com, or a country-specific domain such as @hotmail.co.uk. A different domain can identify a different account. If the account has another email alias or phone number, try that sign-in identifier instead. ^2^
    4. Follow the Sign-in Helper’s result. It will check the account details and direct you to the appropriate recovery action.

    If the message specifically says “You have tried too many times with an incorrect password,” stop making repeated sign-in attempts and use the Sign-in Helper’s recovery route; Microsoft notes that this message can also involve an app, browser, device, or network issue. ^3^

    If this is a work or school Outlook account, the personal Microsoft-account recovery process does not apply; contact the organization’s IT administrator or use its work/school password-reset process. ^1^

    References

    1. I can't sign in to my Microsoft account | Microsoft Support
    2. My username and password have stopped working | Microsoft Support
    3. You have tried too many times with an incorrect password error when signing in to your Microsoft account | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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