Payment taken from Credit Card

Question

Payment taken from Credit Card

H. Andrew 0

I have been trying to identify a charge on my credit card that has been taken from Microsoft. As they have stopped all inbound calls within Australia and no one wants to call back (even after a lot of promises) they also make it very difficult to reach out directly. There is no way that you can contact them directly in Australia when you need a question answered and even when they do not provide recites for nearly $300 take from an account.

I am hoping that there is someone that can help point me in the right direction.

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Answer 1

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option