I want to cancel that purchase don't want to use my visa card.

james steed 0 Reputation points
2026-11-07T00:56:35.39+00:00

I want to cancel that purchase, don't want to use my visa card.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
    2026-11-07T07:44:56.18+00:00

    Hi james steed,

    I understand that you want to stop the purchase and avoid having your Visa card charged.

    Could you confirm whether this is a Microsoft 365 subscription or a one-time Microsoft Store purchase? Also, has the charge already appeared on your card, or is it still pending?

    If it is a Microsoft subscription purchased directly from Microsoft, sign in to your Services & subscriptions page with the account used for the purchase and check whether a Cancel or Upgrade or Cancel option is available. Please note that removing the Visa card by itself will not cancel an active subscription.

    If the purchase was made through Apple, Google Play, Amazon, or another retailer, the cancellation and refund request must be handled by that seller. If the charge has already been completed and you cannot find the purchase in your Microsoft account, you can contact Microsoft Support for further assistance. Thank you so much for your understanding.     

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  2. AI answer

    2026-11-07T00:57:09.87+00:00

    Cancel the Microsoft 365 subscription from the purchasing Microsoft account first, then remove the Visa card after the subscription is no longer using it.

    Cancel the subscription

    1. Open Services & subscriptions.
    2. Sign in with the same Microsoft account used for the purchase.
    3. Find Microsoft 365 and select Cancel subscription; this may appear as Upgrade or Cancel.
    4. Review the cancellation page, select I don't want my subscription, and complete the prompts. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

    If the page displays Turn on recurring billing, cancellation is already scheduled: the subscription will expire on the date shown, and the Visa card will not be charged again for it.

    Request or check for a refund

    Cancellation does not automatically guarantee a refund. Eligibility is determined during the cancellation process; if eligible, the page will display the refund option and next steps. Without a refund, Microsoft 365 access typically continues until the current billing period ends. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

    Remove the Visa card

    After cancellation:

    1. Open the Microsoft account Payment options page.
    2. Sign in to the purchasing account.
    3. Locate the Visa card and select Remove.
    4. Select Remove again to confirm. ^3^

    Removing a card alone does not cancel the subscription, so complete the cancellation first.

    If there is no cancellation option

    • If the purchase was made through Apple App Store, Google Play, Amazon, or another retailer, cancellation and refund must be handled by that seller.
    • Confirm that the signed-in Microsoft account is the one that purchased Microsoft 365.
    • An overdue balance can prevent cancellation until it is paid. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

    References

    1. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    3. Remove a Microsoft account payment method | Microsoft Support
    4. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    AI-generated content may be incorrect. Read our transparency notes for more information.

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