I have moved from the UK to Italy and need to update my subscription currency

ALDO MAREUSE 0 Reputation points
2026-11-06T18:10:37.2033333+00:00

I have moved from the UK to Italy and need to update my subscription currency

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. John Jefferson Doyon 90,560 Reputation points Independent Advisor
    2026-11-06T18:45:10.26+00:00

    Hi, @ALDO MAREUSE Microsoft 365 subscription is tied to the country and currency where it was originally purchased. Because of that, the system won’t let you extend the subscription or set up auto-billing using a payment method from your new country.

    What you can do instead is cancel your current subscription and wait for it to expire (or you can cancel it early if possible). Once it’s fully expired, you can purchase a new Microsoft 365 subscription using your correct country and billing information.

    1. "Cancel a Microsoft 365 subscription" https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
    2. "Change your country or region in Microsoft Store: Microsoft account" https://support.microsoft.com/account-billing/change-your-country-or-region-in-microsoft-store-5895e006-34f4-10f7-16b1-999e40adb048#windowsversion=microsoft_account
    3. "Update a Microsoft account payment method" https://support.microsoft.com/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

    Should you need further information, please let me know.

    Click "Add comment" to let me know.

    Thanks!

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  2. AI answer

    2026-11-06T18:10:50.48+00:00

    For a Microsoft 365 subscription for home, the subscription currency cannot be changed directly after moving countries. Microsoft 365 subscriptions are tied to the country or region where they were originally purchased.

    Use this path:

    1. Turn off recurring billing or cancel the current subscription.
    2. Wait until the existing subscription is fully expired.
    3. Update the Microsoft account country or region:
      • Go to the Your info page of the Microsoft account dashboard.
      • Select Edit profile info.
      • Change Country or region to Italy.
    4. If needed, also update the billing/shipping address in the Microsoft account.
    5. After the old subscription is gone, buy a new Microsoft 365 subscription for Italy. The new purchase will use the new country locale and currency.

    Important details:

    • A subscription for one region cannot be repurchased in another region until the existing subscription is gone.
    • Funds in the Microsoft account do not transfer between regions.
    • If the current subscription is prepaid, the payment method for that subscription cannot be changed; a new subscription can be bought after it expires.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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