Grant for nonprofits - Credit does not appear in Payment Method

Tom Tanemori 0 Reputation points
2026-11-05T18:21:21.92+00:00

We are a nonprofit organization. Due to the issue of submitting documents, $2000 grant expired before our renewal request has been approved.

I checked Azure account, but I do not see it there. I used to see the remaining balance in the Cost Management. Additionally, there was Credit in the Payment Method, but not this time.

I have only one Billing Scope. Is there any way to check the remaining balance of the credit?

Thank you.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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  1. TP 165.4K Reputation points Volunteer Moderator
    2026-11-05T18:59:38.79+00:00

    Hi Tom,

    Please carefully follow my instructions below to create a free Subscription management support request so that an engineer can help apply credit to your account. To start the process, please click on this link:

    https://portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV4Blade/assetId/

    Issue type: Subscription management

    Problem type: Benefits - Offers

    Problem subtype: Sponsorship request

    New support request wizard Problem description tab

    Click Next. At this point there will be a delay and then it will display some recommended solutions. DO NOT CLICK on any of these. Instead click Return to support request in upper left corner

    User's image

    Click Next to advance to Additional details tab. Issue Category: Azure - Subscription Management Issue Select your support plan: <choose Basic if you don't have paid plan>

    Continue filling out additional details, select Diagnostic option, Email/Phone, etc., click Next, review information and click Create.

    You should receive an automated email in a few minutes confirming that support request has been created. Hopefully you will be contacted by Email/Phone (depending on your choice) within 1 business day.

    Thanks.

    -TP

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