Office 360 payment issue

Cancel the extra subscription from Services & subscriptions if it appears as a separate subscription; if both payments were applied to one subscription and merely extended its expiry date, contact Microsoft Support instead of cancelling it.

If two separate subscriptions appear

1. Sign in to Services & subscriptions using the Microsoft account used for the purchases: https://account.microsoft.com/services
2. Identify the subscription you want to keep and note its renewal date.
3. On the unwanted subscription, select Manage → Cancel (sometimes shown as Upgrade or Cancel).
4. Complete the cancellation process. Microsoft will automatically display whether that subscription qualifies for a refund and provide the next steps. Not every cancellation generates a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
5. Save the cancellation confirmation.

In most cases, Microsoft states that a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner. The most recent recurring charge may also qualify when cancellation occurs within 30 days, subject to the stated restrictions and regional rules.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If there is only one subscription with an extended expiry date

The two payments may have been applied to the same subscription, extending it by another year rather than creating two independently cancellable subscriptions. In that situation, do not cancel the single subscription merely to remove one payment; request billing support to reverse the duplicate purchase.^2^

Go to https://support.microsoft.com/contactus, enter Billing, select Get Help, and then choose Contact Support. Have the following ready:

• Both payment dates and amounts
• Transaction or order numbers
• The payment method used
• The Microsoft account used for the purchase
• A clear request to retain one year and refund the duplicate payment

Microsoft Q&A is a public forum, so nobody here can access or cancel subscriptions on your account.

If Microsoft does not show the purchase

Check whether the second payment was made through Apple, Google Play, Amazon, or another retailer. Third-party purchases must be cancelled and refunded by that seller rather than Microsoft.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Also check any other personal Microsoft account you use, because each purchase may be attached to a different account. If the page shows Turn on recurring billing, that subscription is already scheduled to expire and will not renew automatically.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

References

1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. paid for 2 subscriptions in error on October 18, 2026 - Microsoft Q&A
3. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])