HOW TO GET A REFUND ON A FORGOTEN PC GAME PASS SUBSCRIPTION

Because the subscription page will not let you cancel, contact Xbox/Microsoft billing support while signed in to the account that was charged and ask the agent to review the recent PC Game Pass renewal for a refund.

Contact a support agent

1. Open Microsoft Contact Support.
2. Sign in with the Microsoft account used for PC Game Pass.
3. Enter “Chat with an agent about a PC Game Pass renewal refund”.
4. Select Contact Support.
5. Choose the Xbox, subscription, or Billing and account options presented.
6. Select Chat with a support agent or Call me back, if available.

Microsoft’s contact system routes account and billing questions to the appropriate support option, which may include chat.^1^ A closely matched PC Game Pass case—where the online refund/subscription options did not work—was escalated by signing in and requesting an agent through Contact Support.^2^

Tell the agent:

“My PC Game Pass renewed about 19 hours ago because I forgot to cancel. The subscription page says ‘can’t cancel, already paid.’ Please review the latest renewal charge and submit a refund request.”

Have the charge date, amount, and order number ready. Avoid using Game Pass after the renewal while the request is being reviewed. A refund is not guaranteed; eligibility depends on the subscription terms and purchase region.

Direct Xbox subscription route

You can also open the official Xbox subscription cancellations and refunds page:

https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription

If it offers a refund/cancellation option, submit it there. If it only reports that the subscription is already paid, continue with the agent route above rather than repeating the failed cancellation attempt. Microsoft’s subscription policy specifically directs Xbox subscription refund questions to this Xbox process.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

This is an account-specific billing matter; people answering on Microsoft Q&A cannot access the account or issue the refund.

References

1. Contact Microsoft customer support | Microsoft Support
2. Can I get a refund on my Xbox Game Pass PC - Microsoft Q&A
3. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])