Signing in issues

Question

Signing in issues

Humairah Lunat 0

We have got a laptop that the school has given my brother and me, but it is not letting my school account log in, and it's letting my brother's account

Nathan Roberts (SN) 14,196 Reputation points Student Ambassador Volunteer Moderator

2026-10-26T10:11:32.6833333+00:00

Hey there, Humairah Lunat

When you try and sign into your school account on the laptop your school has provided, please can you tell me the error message you get?

This will help me understand what may be happening and why you are unable to sign into your account. You have also applied the Windows for home | Windows 11 | Accounts, profiles, and login. Please can you tell me if this is enrolled onto your schools IT system through Intune?

If so, we will need to update the tags applied to this question so it is in the appropriate place.

Thanks,
Nathan

Your answer

Nathan Roberts (SN) 14,196 Reputation points Student Ambassador Volunteer Moderator

2026-10-26T10:11:32.6833333+00:00

Hey there, Humairah Lunat

When you try and sign into your school account on the laptop your school has provided, please can you tell me the error message you get?

This will help me understand what may be happening and why you are unable to sign into your account. You have also applied the Windows for home | Windows 11 | Accounts, profiles, and login. Please can you tell me if this is enrolled onto your schools IT system through Intune?

If so, we will need to update the tags applied to this question so it is in the appropriate place.

Thanks,
Nathan