Changes to our Billing account

Changing a billing account’s display name does not select its billing type; first check whether the original MOSA account still exists, restore its visibility/default selection if available, and then have Microsoft Support review the nonprofit-benefit association if it is absent.

1. Check whether the MOSA account still exists

1. Sign in to the Microsoft 365 admin center with a Billing Administrator or Global Administrator account.
2. Go to Billing → Billing accounts.
3. Review the Billing account type column for every account:
   • MOSA — Microsoft Online Subscription Agreement.
   • MCA — Microsoft Customer Agreement.
4. Select each account and record its:
   • Billing account name and ID
   • Type and status
   • Your current role
   • Subscriptions or billing profiles shown

Microsoft 365 organizations can have multiple billing accounts. The account’s Name and Type are separate fields, so renaming an account does not by itself establish that its agreement type changed.^1^

2. If the MOSA account is listed, select it as the default

Go to either:

• Billing → Your products → Change billing account, or
• Billing → Bills & payments → Invoices → Change billing account

Select the MOSA account and choose Set as default. Then return to the purchasing page and check whether the nonprofit offers are available.^1^

For MCA purchasing, the equivalent catalog is normally Marketplace in Dashboard view or Billing → Add more products in Simplified view.^2^

3. If another administrator can see MOSA but you cannot

This indicates an account-access difference rather than proof that the account was removed.

• MOSA billing tasks require at least the Billing Administrator role.
• MCA accounts use account-specific roles such as Billing account reader, contributor, or owner.
• Only a billing account owner can assign MCA billing-account roles.^1^

Have an administrator who can see the account compare access under Billing → Billing accounts. For an MCA account, select it and review Billing account roles and View related role assignments.

4. If the MOSA account or nonprofit offers are absent

Sign in to the Nonprofit Hub with the organization’s existing Microsoft 365 account and check whether the tenant still shows as approved and whether its benefits can be claimed. Microsoft documents the Nonprofit Hub as the place to manage nonprofit benefits and organizational details after approval.^3^

Copilot can be offered at nonprofit pricing, but availability depends on nonprofit eligibility and country or region.^4^

If the tenant remains approved but discounted products no longer appear, submit a nonprofit support request through the Contact Us option referenced on the nonprofit offerings page. Ask support to verify:

• The nonprofit approval is attached to the correct tenant.
• The nonprofit catalog is enabled for the active billing account.
• The Copilot checkout created a separate MCA account or changed the purchasing default.
• The previous MOSA subscriptions remain active and associated with the tenant.

5. Open a Microsoft 365 billing case if account association needs correction

An administrator can open the Microsoft 365 admin center, select Help & support at the lower right, describe the issue, and then select Contact Support. If all subscriptions were bought through a partner, contact that partner instead.^5^

Use a description such as:

After purchasing Microsoft 365 Copilot and updating the billing account name, our existing nonprofit MOSA billing account and nonprofit offers stopped appearing under Purchase services. Billing now shows only an MCA account. Please verify the MOSA account status, billing-account visibility/default selection, and nonprofit-benefit association with this tenant.

Do not create another tenant or purchase commercial replacements until support confirms the existing tenant’s eligibility and billing-account association.

References

1. Understand your Microsoft business billing account
2. Try or buy a Microsoft 365 for business subscription
3. Microsoft for Nonprofits program overview
4. Nonprofit offerings and products
5. Get support for Microsoft 365 for business