Co-Pilot unavailable and receiving this message - Service communication is currently unavailable: Initialization failed.

Todd Owens 0 Reputation points
2026-10-12T05:42:23.7966667+00:00

I am a paid subscriber to Microsoft Teams and am trying to use Co-Pilot and receiving this message - Service communication is currently unavailable: Initialization failed. What is going on?

Microsoft Copilot | Other
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  1. Emma1-N 13,695 Reputation points Microsoft External Staff Moderator
    2026-10-12T23:38:46.2466667+00:00

    Welcome Todd Owens,

    I understand how frustrating it can be to have Copilot fail to initialize when you’re expecting to use it with your paid subscription.

    Before suggesting troubleshooting steps, could you please confirm whether you are signed into Teams with a personal Microsoft account (such as Outlook.com/Hotmail.com) or a work or school account provided or managed by an organization?

    Also, does the same “Service communication is currently unavailable: Initialization failed” message appear if you open Copilot directly in a web browser, or only when using Copilot inside Teams?

    Looking forward to your update.

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