Issues accessing Copilot Web

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Issues accessing Copilot Web

Namewalker 20

I cant access copilot.microsoft.com in Chrome on my Android, it keeps redirecting me to the app store; why is it required to download to use now? Is there a way to continue using Copliot Web??

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Answer 1

Ian-T 14,015 Microsoft External Staff Moderator

Hi @Namewalker

The Copilot app should not be required to use Copilot on the web. Microsoft still lists the browser as a supported way to access Copilot. Try opening Copilot Web or Microsoft Copilot for work or school directly in Chrome.

If it continues redirecting to Google Play, clear Chrome’s site data for Copilot, then try again in an Incognito tab or enable Desktop site from Chrome’s menu. Also check whether Android is automatically opening Copilot links with an installed Microsoft app by going to Settings > Apps > [Microsoft app] > Open by default, then clear the default link preference.

If the direct web addresses still redirect, this may be a mobile-site issue or a controlled rollout rather than a new requirement to install the app. As a temporary workaround, try another supported browser such as Microsoft Edge.

Hope this helps, feel free to let me know if you need any further help

Namewalker 20 Reputation points

2026-10-12T11:41:46.0033333+00:00

Thank you! Clearing the site data fixed it, I appreciate your help a lot. Never mind, it let me access Copilot while i was signed here, but once i logged back in, it continued redirecting me at Copilot; any ideas?
Ian-T 14,015 Reputation points Microsoft External Staff Moderator

2026-10-13T01:07:14.71+00:00

Thanks for the update. Since Copilot works while signed out but redirects after you sign back in, this appears to be related to the signed-in mobile experience rather than Chrome’s cached data.

As a workaround, try opening Microsoft Edge, enable Desktop site first, and then visit Copilot on the web. If the redirect still occurs even in Desktop mode, there may not be another browser-side fix available right now. You can continue using the desktop web version or the mobile app and submit feedback through Copilot so the mobile sign-in redirect can be investigated.

Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas

Thank you for your time. Hope you have a nice day