Can’t log in with pin after changing password

a little history: on Saturday I was checking email and some financial stuff and started getting pop up windows with “alarming” messages that I had been hacked which I assumed were a scam to get personal info but they wouldn’t stop. I got AI info about changing security settings and I think something I did is now causing this problem.

This sounds like a tech support scam.

Do you remember if you changed setting in such a Window?

The message I get is something like contact admin to to unlock computer. But I am the admin and I don’t know what to do. I have since performed two pc resets, one local and one from the cloud. Still get the same message. IMG_1489.jpeg.

a little history: on Saturday I was checking email and some financial stuff and started getting pop up windows with “alarming” messages that I had been hacked which I assumed were a scam to get personal info but they wouldn’t stop. I got AI info about changing security settings and I think something I did is now causing this problem.

Hi Christine,

I would appreciate some more details.

I was asking a few questions to better understand the issue before recommending a solution. Please provide the requested details so I can continue troubleshooting.

Hello,

I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

I can’t log in on my desktop using my pin.

Please tell the exact error that happens when you try to log in using your PIN. If possible, please add a photo.

Did the PC updated recently?

Troubleshoot Problems Signing In to Windows

https://support.microsoft.com/en-us/windows/security/identity-signin/troubleshoot-problems-signing-in-to-windows

I look forward to hearing from you to get the results of the troubleshooting.