If the sign-in now shows an Outlook address that is not the expected Gmail address, and the original Microsoft account now returns “account doesn’t exist,” the supported recovery path is:
- Run the Microsoft account Sign-in helper.
- Enter the email address or phone number normally used for the Microsoft account.
- If the tool detects an account problem, it will provide the next steps.
- If the username or password stopped working, use Recover your account:
- Go to Recover your account
- Enter the email address, phone number, or Skype name used to sign in.
- Choose where to receive the security code.
- Enter the code, then set a new password.
- If the account is reported as not found:
- Verify the email domain carefully, because Microsoft accounts can use different domains such as
.comand country variants. - If another alias or phone number was added to the account, try that instead.
- If the error still says “We couldn't find an account with that username,” contact support through the provided support option and report that the username has stopped working.
- Verify the email domain carefully, because Microsoft accounts can use different domains such as
- If the account has not been signed in to for more than two years, it may have been deleted and cannot be reopened.
- For the Minecraft entitlement itself, account-specific Minecraft issues are handled by Minecraft Support.
Important: Microsoft support agents cannot send password reset links or change account details directly.
References:
- Microsoft account sign-in helper
- My username and password have stopped working
- I can't sign in to my Microsoft account
- Check products or services where you used your Microsoft account
- My microsoft account is not linked to my minecraft account anymore even though its the same email - Microsoft Q&A
- my microsoft account is gone - Microsoft Q&A