Try support:
https://www.minecraft.net/en-us/article/minecraft-dungeons-ii-capes-promos
Support request:
https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811
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So I preordered minecraft dungeons 2 deluxe edition, but my twisted cape isn't showing up in minecraft. My account is JackyCat14 and my steam name is GamerCat, in case that helps. Also, im doing this on my pc.