Sign-In Nightmare

Question

Sign-In Nightmare

James E Conley Jr 0

I need a codec for an old WIN 10 machine I use for a specific purpose. It's available in the APP store. Should be an easy transaction, I thought. HAH!! I'm met with: PROVE you are you. I enter into an endless loop of sign-in options I haven't a clue about, password change demands, needing to enter my credentials over and over, where copy/paste doesn't work. All for a $2 extension. Pure absurdity. I finally got signed into store to make my purchase. "OOOPs, something went wrong on our end. Please try later." Can't make it up.
Is there a simple way to sign-in across Microsoft world and stay signed in, in one or two steps?

James E Conley Jr 0 Reputation points

2026-09-30T00:25:44.24+00:00

Sorry for the multiple answers. No confirmation when hitting the comment/send. Somehow I'm not surprised.

4 answers

Your answer

James E Conley Jr 0 Reputation points

2026-09-30T00:25:44.24+00:00

Sorry for the multiple answers. No confirmation when hitting the comment/send. Somehow I'm not surprised.

Answer 1

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Answer 2

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Answer 3

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Answer 4

Manoel Barros 22,065 Independent Advisor

Hi!

Which codec exactly do you want to buy?

Regarding the Microsoft Store issue, it could be a problem specific to the Store or a general one. Do you use other Microsoft apps, such as Office, 365, Clipchamp, or OneDrive? If so, do they work normally?

Windows Update might also be having issues, so check if it is installing updates as it should:

Open System Configuration > Click ''Windows Update'' > ''Check for updates''.
Download all available updates. Click ''Advanced Options'' > ''Optional Updates'' > Select all available drivers and updates > Click ''Download and Install''.

James E Conley Jr 0 Reputation points

2026-09-30T00:16:17.0666667+00:00

HEVC video extension is the codec extension. Recently, video, downloaded from my phone to this old Win 10 machine, will not play. Notified that above codec is now needed. Never had this issue, yet, now I do. Never used Office365, Clipchamp of Onedrive. This laptop is no longer receiving updates. It's not connected or used for internet. The real issue is this absurd level of security just to perform simple tasks, having to constantly sign in when I have opted to "keep signed in." Now, when in the APP store, it's just an endless sign-in. I enter credentials, then asked to sign-in again. It's idiocy. FYI, I'm using my WIN11 machine to write this
Manoel Barros 22,065 Reputation points Independent Advisor

2026-10-01T00:22:24.07+00:00

Thanks for your feedback!

Keeping your computer up to date can be important for this. Login applications, the MS Store download mechanism, and other Windows features rely on their components being up to date.

Have you checked for updates? Doing so also tests whether Windows Update is working correctly (the MS Store uses Windows Update to download extensions and apps).