How to fix your pc did not start correctly?

Aoucher Ayoub said 0 Reputation points
2026-09-28T23:26:21.9866667+00:00

Hello

I bought the computer online. When I received it, it could not connect to the Internet, so Windows was reinstalled at a computer shop.

Later, I tried to add Arabic in Time & Language settings, but Arabic was unavailable. I removed the French language pack, and the process got stuck.

After that, Windows started showing Automatic Repair.

I would like to repair Windows without losing my personal files. Please advise me on the safest steps.

Thank you

Windows for home | Windows 10 | Recovery and backup
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  1. AI answer

    2026-09-28T23:26:40.6966667+00:00

    To repair Windows with the lowest risk to personal files, use the Windows Recovery Environment and try the least disruptive options first.

    1. If the PC is stuck in Automatic Repair, go to WinRE
      • On the Automatic Repair screen, open Advanced options.
      • Then select Troubleshoot.
    2. Try Startup Repair first
      • Go to Troubleshoot > Advanced options > Startup Repair > Restart.
      • This tool checks for startup problems such as damaged system files or boot configuration issues and attempts to fix them automatically.
      • If BitLocker is enabled, the BitLocker recovery key is required.
    3. If the problem started after a recent change, try Uninstall updates
      • Go to Troubleshoot > Advanced options > Uninstall updates.
      • This is a safer option because personal files and apps are not affected.
    4. If a restore point exists, try System Restore
      • In WinRE, use System Restore.
      • This rolls back system files and settings without removing personal files.
    5. Use Reset this PC only if the above does not work
      • Go to Troubleshoot > Reset this PC.
      • Choose Keep my files.
      • This reinstalls Windows, removes apps and settings, but keeps personal files.
      • Before doing this, make sure product keys and installation files are available for desktop apps that need to be reinstalled later.
    6. If Reset this PC fails
      • Reinstall Windows from recovery media or installation media.
      • Warning: this is more disruptive and can remove everything from the device.

    Important precautions:

    • Some recovery options can cause data loss, so back up important files first if possible.
    • If BitLocker is enabled, the recovery key is needed for most recovery options in WinRE.
    • Since the goal is to keep personal files, the safest order is: Startup Repair → Uninstall updates → System Restore → Reset this PC > Keep my files.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Manoel Barros 22,050 Reputation points Independent Advisor
    2026-09-29T00:23:23.2133333+00:00

    Hi!

    You likely received a computer with the Home Single Language edition, which supports only one display language. I generally recommend using the warranty service, as any unauthorized modification could void the warranty. If a component is damaged, you would face higher costs.

    However, if you wish to proceed—and since you do not have access to Windows—run the recovery options within the Recovery Environment.

    1. Turn off your computer during startup or Blue Screen until you enter the Recovery Environment.
    • On the Blue Screen with the "Restart" and "Advanced Options" options, click Advanced Options.
    1. In Recovery Mode, select Troubleshooting > Here you will have several options for Windows recovery. Try the following options:

    Boot Repair

    Windows will try to fix the problem.

    • If you are not successful, proceed to the next step.

    Uninstall Updates

    • Choose the "Uninstall Latest Quality Update" option.
    • If the problem persists, go back to the Menu and choose the "Uninstall Latest Feature Update" option.

    System Restore

    Scroll through the Restore Window until you reach the available Restore Points > Choose the latest > Advance options.

    • If any error occurs, skip to next step.

    Command Prompt

    In the terminal, type the repair commands below.

    ATTENTION: Type the entire command in the first line > Press ENTER > Wait for the command to complete > Run next list command > When you execute all commands, restart your computer.

    
sfc /scannow

chkdsk c: /f /x /r
    • Proceed to next step if you do not solve your problem.

    Boot Configuration

    Click the option to restart the computer > Select option 4 (Safe Mode > If you access Windows, tell me for more troubleshootings.

    Restore the PC

    1. Under 'Troubleshooting', select the option "Restore PC" > "Keep my files" to completely restore your computer and keep your files.
    2. Choose the reinstallation method "Download from Cloud". If error occurs, choose "Local Reinstallation".

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