Xbox App doesn't see my active subscription to Game Pass

Jakub Pendrakowski 0 Reputation points
2026-09-27T07:28:42.4066667+00:00

I have an active Xbox Game Pass Ultimate subscription, valid until 10/12/2026, but I am unable to play any Game Pass games on my PC. Every Game Pass title I try to launch returns error code 0x803F8001. I have already completed the standard troubleshooting steps:

  1. Confirmed my Game Pass Ultimate subscription is active at account.microsoft.com/services.
  2. Confirmed I am signed into the correct Microsoft account in both the Xbox app and Microsoft Store.
  3. Signed out and back into both the Xbox app and Microsoft Store. Reinstalled the Xbox app.
  4. Restarted my PC multiple times.
  5. Confirmed Xbox and Gaming Services are fully up to date.
  6. Confirmed the affected games are currently included with Game Pass on PC.
  7. The issue affects essentially all Game Pass games, not just one specific title.

App looks like it doesn't see my subscription. Adding screens to confirm I have a subscription active and what does Xbox app see.Screenshot 2026-09-27 084838

Screenshot 2026-09-27 084831

Screenshot 2026-09-27 084813

Screenshot 2026-09-27 003645

Windows for home | Windows 11 | Gaming
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  1. Carl-L 22,915 Reputation points Microsoft External Staff Moderator
    2026-10-01T10:27:03.37+00:00

    Hello Jakub Pendrakowski,

    Welcome to Microsoft Q&A forum.

    May I know if the AI assistant suggestion helps you? If possible, may I know the results?

    In the meantime, here is a fix you can try.

    • Type "Credentials Manager" in the search bar and press Enter
    • Select "Windows Credentials"
    • Remove all entries contains Xbl or your Microsoft Account.
    • Restart the computer.

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-09-27T07:29:05.01+00:00

    Try these targeted checks next, based on the symptoms shown:

    1. In Microsoft Store, check whether Offline Permissions are enabled.
      • Open Microsoft Store.
      • Select the profile icon > Settings.
      • Make sure Offline Permissions is turned on.
      • This has been identified as a fix for 0x803f8001 in a Game Pass scenario.
    2. Reset the Microsoft Store sign-in state.
      • Close Microsoft Store completely.
      • Open Command Prompt as Administrator.
      • Run: 
             wsreset.exe
      • When Store reopens, sign in with the same Microsoft account used in the Xbox app.
      • Since the issue appears to be that the Xbox app is not recognizing the subscription, this is the most relevant next step after already reinstalling the Xbox app and confirming account alignment.
    3. Repair or reset the Xbox app.
      • Open Settings > Apps > Installed apps.
      • Find Xbox.
      • Open Advanced options.
      • Select Repair first.
      • If that does not help, select Reset.
    4. Recheck Windows time synchronization.
      • Open Settings > Time & language > Date & time.
      • Turn on Set time automatically and Set time zone automatically.
      • Select Sync now.
      • Sign-in failures across Microsoft apps can be caused by incorrect time settings.
    5. If Microsoft Store apps in general are behaving incorrectly, run the Store apps troubleshooter.
      • Open Settings > Update & Security > Troubleshoot.
      • Select Windows Store apps > Run the troubleshooter.
    6. If the problem continues, reinstall Gaming Services even if it already appears up to date.
      • Warning: this removes and reinstalls Gaming Services.
      • Open PowerShell as Administrator.
      • Run: 
             get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
      • Then run: 
             start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
      • Install Gaming Services from the Store page that opens.
      • Then try launching a Game Pass title again.

    If none of the above resolves it, use Contact Support for Microsoft Store app issues, because the remaining problem is likely account/subscription recognition between Store/Xbox services rather than a single game installation issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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