Hi Greg,
I'm Sumit, here to help with your query on the Microsoft Q&A forums.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
Could you please let me know if you have enabled Offline Permissions?
Please check using the following:
- Open Microsoft Store.
- Click Profile > Settings.
- Ensure Offline Permissions are enabled.
I look forward to your response and am eager to collaborate until we find a solution.