Copilot daily usage error reached on personal account after loading chat history

For a personal Microsoft account, the correct path is to report it from the Copilot app first:

1. Open the Copilot app.
2. Select the ellipsis (…) in the upper-right corner.
3. Select Send feedback.
4. Select Report a problem.
5. Include the details that matter for investigation:
   • the daily limit message
   • that it happens after loading chat history
   • that it reproduces across PC and Mac browsers and iPhone apps
   • when the problem started
   • device and operating system details
   • a screenshot of the error

Because this affects a personal account across multiple devices, that is the most relevant product support channel in the provided guidance.

If additional account help is needed for the personal Microsoft account itself, use Microsoft account support or Contact Microsoft Support:

• Microsoft account sign-in help: https://support.microsoft.com/accounts-billing/manage/i-can-t-sign-in-to-my-microsoft-account
• Contact Microsoft Support: https://go.microsoft.com/fwlink/?linkid=2181303

Also keep personal and work/school accounts separate and use the account switcher to confirm the correct account is active while testing.

References:

• Troubleshoot your content in the updated Copilot app
• Microsoft Copilot agents in OneDrive
• I can't sign in to my Microsoft account